Dish network attention 744

Hi my name is Mike Houston of DISH Network and Isee where the picture froze and then went black. If you have done a Hard Resetand allow it to power back up, after 10 minutes you do not have anything comeon the screen I will need you e-mail me with your account number or phonenumber. [email protected].

Hey there, Cheri Torres with DISH Network Customer Service.I came across your post recently and wanted to see if I could help. We have afew different codes for each of our different models of remotes you will beable to locate the model of your remote on the back of the remote at the topusually a two to three digit number with a decimal point. I will list here foryou the best codes for the more popular models of remotes as well as theinstructions for addressing your remote to your APEX TV. I hope you find thesecodes and instructions useful and if you have any further questions or concernsfeel free to email me at [email protected]. Thanks and have a greatday!

The codes for each model of remotes
3.0, 3.1, 3.2 and 3.4 IR remotes - 745, 743, 595, 069 and 744
5.0, 5.2, 5.3 and 5.4 IR remotes - 595, 006, 019, 020, 757 and 744
20.0 IR remote - 594, 552, 815 and 017
4.0 and 4.4 IR/UHF remotes - 744, 595, 745,743 and 757
6.0, 6.2, 6.3 and 6.4 IR/UHF remotes - 744, 745, 595, 757, 743, 594 and 789
21.0 IR/UHF remote - 595, 594 and 743

Instructions for addressing remote to the TV

1. Turn the Television On
2. Press and Hold the TV mode button until all other mode buttons light up red.
   
3. Enter the three-digit code using the buttons on the number pad.
4. Press the pound(#) button once.
   Note: The LED will flash three times.
5. Test functionality with the TV
6. Return to Step 2 if the remote is not able to turn the TV On/Off, change the volume and mute the television.

Hello, Tommy Faust with DISH Network here. I'd be happy to help you get those codes.

The main codes we have for an Apex tv are 595, 744, 743. Hope one of these codes helps you! Feel free to post here if you have any other questions!

christy39467,

When you had the black screen on your TV, did you have a banner on the top of the screen displaying the channel and information about the channel? If so, then unplugging the receiver from the electrical outlet for 10 seconds and plugging back in will resolve that issue.

If you had the black screen without the banner, it is a different issue. Please let me know if you had any other messages on your TV screen (No signal, weak signal, etc.).

Ray Calo
DISH Network

Hello, my name is Tommy Faust with DISH Network. I would be pleased to help you with that.

The main codes for a Apex tv are 595, 744, and 743. Give those a try and see if they work. Feel free to ask here if you have any other questions/concerns!

Hey there! Becki Barned from Dish Network customer service here. The black borders are usually caused by watching standard definition programming on a high definition television. Try to change the format on your tv. Either by pressing the * button below the 7, or trying a format or display button on the original tv remote. Hope this helps!!!

Hi, Mary with Dish Network Customer Service. When the picture alternately goes from normal to a black screen, it is an indication of an intermitten signal issue. You can attempt to reset the receiver box by unplugging it from the power for 10 seconds and letting it reboot. Hopefully this will resolve your issue.

while ice can cause signal loss, there is a simple test to determine if there is an inline signal problem.

press MENU - 6 -1 - 1 and select check switch, then select test...

it will start at Testing 1 of 1.. then will change...

if it changes to 1 of 3 there is either something (ice) blocking the dish or the dish is no longer aligned.

if it goes to 1 of 38 the dish is no longer connected to your receiver.

We would be happy to help you with this. Pressing either the "Cancel" or the "View Live TV" button located on the right side of your DISH Network remote should take you out of the programming guide. You also mentioned that the programming guide displays no data; unplug the receiver for 10 seconds then plug it back in. By resetting the receiver this was it will prompt it to update the programming guide information.

We hope this helps in getting things set up the way you want it. Thanks for choosing DISH Network!


Phillip Chang
DISH Network Customer Service Representative

i would say it is your dish receiver if info appeaars on the tv screen. swap with another dish receiver.