The remote's volume keys are "punch-thru" keys, meaning they'll work for the TV for which the
remote is programmed no matter what mode the remote is in. It seems your remote is not
in "TV mode," but the punch-thru keys (volume UP/DOWN) are working.
The Solution: change the remote from "AUX mode" or "DVD Mode" back to "TV mode", by
pressing the "TV" button at the top of the remote.
Either that, or your remote keypad has failed with the exception of the Volume UP/DOWN keys....
Also, your batteries may be failing, since it takes a tiny amount of energy to light
the IR (infra-red) LEDs at the front of the remote to change the volume.
Is your remote a "multi-function" remote?
Could help more if you could post your Samsung remote model number, since
www.samsungparts.com lists 37 pages of TV remotes (at 10 models per page).
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