Describe the residue. If it's oily (black, dk green) then the seal is out of the tranny and oil is getting into the tub. Dry cleaning is best for oil based stains. Liquid dish detergent is good also. On white it is tough to remove. Your washer will need a new transmission or replacing.
If it is powdery I'd guess a soap buildup, especially if you've recently changed detergents. The new detergent is breaking up the old soap scum in the outer drum and it is redepositing onto your clothes. This should wash out/off.
Tip: If it's a soap residue, fill washer full without clothes with hot water. Add 1 gallon white vinegar and more hot water until the unit if as full as possible. Agitate 15 minutes and drain. Rinse with a full level and drain.
With a newer unit like yours, it may be feasable to relpace just the seal. The problem is that when oil gets into the water, water gets into the transmission, stripping the lubricants off of the surfaces and it wears badly. I'm not familiar with that model or make, and my experience is limited, so it may not work that way on this unit.
You definitely need help if your husband is not savvy with washers. It may or may not be on warranty. If it is, reguest a new transmission, citing the uncertainty of its condition and longevity.
If not, have someone look at it because it's still new and worth the expense.
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Hi
It seems to be black and oily, what do you mean about the seal is out of the Tranny, is this something that my husband can fix or do we need to get a samsung technician in to have a look at it,
If it needs replacing will Samsung cover this as it is not yet a year old????
takeing forever to wash clothes
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