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Sharon Fadden Posted on Aug 23, 2017
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Keep losing connectivity to wireless network.

I will be connected to wireless at home and all of a sudden it drops the connection. I can go in and reconnect by turning it off and then on again, but it will only stay connected for a few minutes. I am seeing the curved "bars" and it will say I am connected, but then I see an "x" over the bars and I lose the connection. I see some people suggest a Factory Reset. What will work?

1 Answer

richie46

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  • Amazon Master 12,962 Answers
  • Posted on Aug 24, 2017
richie46
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Problem could be with your wi fi transmitter or the receiver in your device. Use another known working device and see what happens so you can localize the source of the anomaly.

4 Related Answers

Anonymous

  • 3 Answers
  • Posted on Jul 19, 2010

SOURCE: cannot connect to wireless network. have restarted

Hi! I'm not sure if you're still in need of a solution but I'm currently going through the same issue. My Kindle 2 has not connected to Whispernet for over a week. I've been back and forth with Customer Service (1-866-321-8851 or 1-206-266-0927 if you're calling from outside the U.S) and after an exhaustive search for any possible answer, they told me it was a network connectivity issue and forwarded a service note to AT&T/Sprint, and promised to notify me as soon as possible. I'm still waiting to hear from them. Yesterday my Kindle connected to Whispernet for all of three minutes (just long enough to download a book I bought over a week ago) and now nothing. I've even tried switching wireless networks in range (go to settings, hit menu, type 311 - select different wireless networks) but to no avail. So basically, the best thing you can do after you have tried a soft/hard reset, a fully charged battery and toggling wireless off and on is to call tech support. Hope this helps!

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Anonymous

  • 1 Answer
  • Posted on Sep 13, 2011

SOURCE: My Kindle (version 3) suddenly won't connect to my

I found that with my doing a factory reset kindle 3 every so offen clears most of the buggy issues that arise after a few months of heavy use. I would say that a full factory reset would solve all software issues on any version Kindle. The downside is if you have uploaded your own ebooks (not purchased from Amazon) you most definetly will have to reload them. Not to mention settings etc. When all else fails try a factory reset works like a charm.

Anonymous

  • 1 Answer
  • Posted on Jan 28, 2012

SOURCE: I do not know which password to use to connect my wireless network to my Kindle Fire

Check for a sticker with the SSID: # on your wireless router, use this number. If you don't have a sticker you may have to call your internet provider.

Anonymous

  • 1 Answer
  • Posted on Sep 04, 2012

SOURCE: Having trouble connecting my kindle to att uverse.

I cannot get my Kindle Fire to connect to the AT&T Wi-Fi network. Can you help me? Thanks

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How do I stay connected to the Internet when I leave my house?

You have a WiFi device that must send/receive signals from your home wireless system. That generally doesn't extend much out of the home. You need to find a free wifi zone or kupgrade to an iPad with cellular service that connects you like a built-in phone.
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How do get wi-fy on my tablet?

It's a good idea to access Wi-Fi whenever possible to avoid data charges. After you've activated the Android tablet's Wi-Fi radio, you can connect to an available wireless network. Obey these steps:
  1. Open the Settings app.
  2. Choose Wi-Fi.On some Samsung tablets, you find the Wi-Fi item on the Connections tab. Choose Wi-Fi to view a list of available Wi-Fi networks on the right side of the screen. Otherwise, the list shows up full screen.
    433273.image0.jpg
  3. Choose a wireless network from the list.When no wireless networks are listed, you're sort of out of luck regarding Wi-Fi access from your current location.
  4. If prompted, type the network password.
    Touch the Show Password check box so that you can see what you're typing; some of those network passwords can be long.
  5. Touch the Connect button.
    The network is connected immediately. If not, try the password again.
When the tablet is connected to a wireless network, you see the Wi-Fi Connected status icon. This icon indicates that the tablet's Wi-Fi is on, connected, and communicating with a Wi-Fi network.
Some wireless networks don't broadcast their names, which adds security but also makes connecting more difficult. In those cases, touch the Add icon. This icon might also be labeled Add Wi-Fi or Manually Connect. To make the connection, type the network name, or SSID, and choose the type of security.
You also need the password, if one is used. You can obtain this information from the girl with the pink hair who sold you coffee or from whoever is in charge of the wireless network at your location.
  • Not every wireless network has a password. Still:
  • Be careful when connecting to a non-password-protected network. It's possible that the Bad Guys can monitor such a network, stealing passwords and other information.
  • Some public networks are open to anyone, but you have to use the web browser app to find a login web page that lets you access the network: Simply browse to any page on the Internet, and the login web page shows up.
  • The Android tablet automatically remembers every Wi-Fi network it has ever been connected to and automatically reconnects upon finding the same network again.
  • To disconnect from a Wi-Fi network, simply turn off Wi-Fi.
  • Use Wi-Fi whenever you plan to remain in one location for a while. Unlike a mobile data network, a Wi-Fi network's broadcast signal has a limited range. If you wander too far away, your tablet loses the signal and is disconnected.
1helpful
1answer

Cant get wi fi signal.

Solution 1.Check wireless connection.
The first step of diagnosis have to any other device connected to the same network, ensure the wireless connection is working fine, or verify the settings of your wireless router to correct it.
2.Check your Keep Wi-Fi on during sleep Settings.
Owing to Wi-Fi sleep policy your Wi-Fi connection may be going to get disconnected every now and then.
Tweak this policy to keep your Wi-Fi connection awake.
[Settings] >>[Wi-Fi]>>[Advanced]>> Check [Always] to keep the Wi-Fi on during sleep.
Save changes and exit all the screens. Your Wi-Fi will never get disconnected again due to this policy.
4b772182-841f-45fa-ad1c-e12de8a85013.jpg
3.Check signal strength of wireless connection.
The performance of a wireless network connection depends in part on signal strength.
You have to connect the Wireless network where the signal strength is strong.
Check Wireless network signal strength icons in notification bar.
7c93e2e3-aae2-488f-aee7-895ff735ad1f.jpg
4.Try to turn off/on Wi-Fi on the device.
First to turn off Wi-Fi, [Settings]>>[Wi-Fi] >>[turn Wi-Fi to off].
And then to turn on Wi-Fi, [Settings]>>[Wi-Fi]>>[turn Wi-Fi to on].
44a9d8ce-3c3a-4462-a13e-511c66dedb72.jpg
5.Try to forget network on the device.
Forgetting wireless networks allow your tablet/phone to reset some settings.
[Settings]>>[Wi-Fi]>>Press & hold your[Net Work Name(SSID)]for 2 seconds.
>>Select[Forget Network]>>Re-Connect your wireless networks if it's disconnected.
c852e0a3-00ae-4c9b-9d2f-aa976fbb4767.jpg
6.Try to reboot your device.
7.Make sure your firmware is up-to-date.
>>Select[Settings]>>[About tablet]>>[System Firmware Update]>>[Check Update].
995ddb02-e8d2-4000-9ebc-d340619923d1.jpg
8.Try to reset your device.
Note: once RESET was performed, all data, apps, settings and personal information will be deleted after initialization.
Third-party programs might be the major probability of Tablet/Phone instable, suggested to have a full reset for the device if the situation persists.
[Settings]>>[Backup&reset]>>[Factory data reset]
e16e9ea2-abf7-49e7-85e4-36d80d0397ba.jpg
9.Try to other wireless connections.
If steps above were not able to solve internet connection problem still, please try other wireless connections if available, otherwise contact your networking provider to technical support.
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I can't figure our how to connect to internet on my zeki tablet

HI:
This may help:
You have to go into settings, connect to your wireless network and enter the network's password! If you have a wireless router, I'm taking it for granted you know how to do this as your tablet runs wirelessly. The first time you add a new device to your network, you have to enter the password and from then on, your router should recognize you when you connect. I normally keep my tablet on as I plug it in-battery not that great, but it is wireless
2helpful
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Will not connect to wifi

  • Touch the Apps Menu button on the Home screen.
  • Open the Settings app.
  • Choose Wireless & Networks.
  • Choose Wi-Fi Settings.
  • Ensure that Wi-Fi is on.
    When you see a green check mark next to the Wi-Fi option, Wi-Fi is on.
  • Choose a wireless network from the list.
    Available Wi-Fi networks appear at the bottom of the screen. When no wireless networks are listed, you're sort of out of luck regarding wireless access from your current location.
    Optionally, type the network password.
    Touch the Password text box to see the onscreen keyboard.
    Touch the Show Password check box so that you can see what you're typing; some of those network passwords can be long.
    Touch the Connect button.
    You should be immediately connected to the network. If not, try the password again.

  • 8helpful
    4answers

    My Kindle (version 3) suddenly won't connect to my wireless network. I've re-entered our wireless passcode, but still doesn't work.

    On a wifi connection when you see problems the cause will either be the device or the wifi router.
    If you can try the kindle out on a different network this will tell you if it is the kindle or the network. If it connects then it not the kindle. It could be a setting or the router.

    If it is a setting the two biggies are going to be something wrong with the security passcode or it isn't getting through the gateway out onto the internet. For settings you need to check things like using wep when it should be wpa or the wep key is 64bit when it needs to be 128 or in the wrong key location and so on.

    When it can't get through the gateway that usually means your dhcp is wrong or you are using fixed ip. You can just set these numbers manually in the kindle.

    The other usual suspect is that the router itself is beginning to fail. This usually shows up first as difficulty to connect and dropped connections or increasing errors. It will eventually fail. This is common and typical of all home grade wifi routers. They are good for about 18 months or so. If this is the case you might notice slow downs or dropped connections on other wifi devices. These units are not repairable so you just need to replace it.

    Out of all the possibilities I would say your first choice would be the security settings and next would be the the router. Those are the two most common problems.
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