The dvd or game could be stuck. try turning the console upside down and eject the tray. or try tilting it to the sides and eject it. if all else fails then you might want to open it up and manualy eject it because its a pc dvd drive so you can pop the xbox tray guard off and stick a paperclick in the hole and push into the mech to pop the tray out to retreave the dvd
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how to remove the tray may i know
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