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Hi This will be a system setting and you will most likey require an engineer to come and have a look due to reconfiguration of the PBX. If you need any help getting in touch with an engineer in your area please let me know.
And you won't. The model you listed is just a phone, it is not an answering machine. You either have voice mail as part of your phone service, or you have another RCA system phone that is acting as the voice mail machine.
Sounds like your picking up the handset then pressing the voice mail key, thereby transferring the line to voice mail when you hang up. try pressing the voice mail key before you pick up the hand set.
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