Dell 1720dn paper sticking. Also its not printing from tray 2

SOURCE: Dell 3100 CN printer...message on printer reads load tray

Cycle Power on the Printer

1. Turn the printer off.
   
2. Wait 10 seconds.
   
3. Turn the printer on.
   
4. Determine if the issue still occurs.

Verify There is Paper in the Tray

Verify the Paper Size
Look at the chart below to verify that the paper size meets the 3000cn / 3010cn / 3100cn-series specifications.


Verify the paper size in the tray matches the size set in the 3000cn / 3010cn / 3100cn-series printer´s operator panel.

To verify the paper size in the tray matches the size set in the printer's operator panel, perform the following steps:

1. Press the MENU button.
2. Press the down arrow until Tray Settings appears and press the button.
3. Press the down arrow until Paper Size appears and press the button.
4. Press the down arrow until the specific paper tray (Tray 1, Tray 2, or MPF) appears and press the button.
5. Press the down arrow to select the specific paper size, as shown in Figure 1, and press the button.
6. Press the MENU button.

*1 Denotes country-specific factory default values.
*2 Available for the optional 250-sheet cassette only.

Figure 1 - Paper Size Chart




Verify the Paper Type Matches the Type Set in the Printer´s Operator Panel

To verify the paper type matches the type set in the printer's operator panel, perform the following steps:

1. Press the MENU button.
   
   
2. Press the down arrow until Tray Settings appears and press the button.
   
   
3. Press the down arrow until Paper Type appears and press the button.
   
   
4. Press the down arrow until the specific paper tray (Tray 1, Tray 2, or Multipurpose Feeder) appears and press the button.
   
   
5. Press the down arrow to select the specific paper type, as shown in Table 1, and press the button.
   
   
6. Press the MENU button.

Table 1: Paper Type Chart

All media types that are not Plain 1 should be printed from the MPF only.


Verify the printing preferences on the Dell™ 3000cn / 3010cn / 3100cn / 5100cn-series printer.
To verify the printing preferences is set to print from the correct tray with the correct paper size, perform the following steps:

1. Click the Start button, go to Settings, and click Printers and Faxes.
   The Printers and Faxes window appears.
2. Right-click Dell Laser Printer 3000cn / 3010cn / 3100cn / 5100cn-series and click Printing Preferences.
   The Printing Preferences window appears.
3. Verify the Paper Size drop-down is set to the correct paper size loaded in the specific tray to be printed from..
4. Click the Paper Tray tab.
5. Click the Paper Source drop-down menu and select the specific tray to be printed from.
   This sets the size and tray defaults.

Verify the Paper Size From the Printing Application Matches the Designated Printer Tray
To verify the paper size from the printing application matches the designated printer tray, perform the following steps:

1. Open the application being used to print the document. (Example: Microsoft Word)
   
2. Click File and click Print.
   
3. Verify the paper size.

Verify the Paper Source From the Printing Application Matches the Designated Printer Tray

1. Open the application being used to print the document.
   
2. Click File and click Print.
   
3. Verify the paper source.
   

Do not replace any printer hardware as this is not a printer hardware issue.

SOURCE: 1720dn dell

Normally to fix a printer that is printing gibberish, uninstalling and reinstalling the print drivers will fix this issue. Another thing that can contribute to gibberish print is using a USB cable that is too long.

With this particular problem (prints Zen), one solve is to uninstall any Dell toner management software. This is particularly true if you are running Vista and hooked up by USB. To uninstall the toner management software (Vista OS), go to control panel>programs>programs and feature>uninstall a program. From this list choose Dell software, choose a customized uninstall, and then choose anything that has to do with Dell toner management.

SOURCE: Dell 1320c printing error "no paper detected"

I had the same problem. I removed the paper tray, turned the printer on its side and manually moved all the working parts on the bottom of the printer - rollers and switches..

When I reinserted the paper tray, everything worked fine.

PS. I ordered and returned a new paper tray from Dell, that was not the problem.

SOURCE: Paper jammed (Dell lase Printer 1720dn

Open the back cover and look for paper wrapped around a roller back there. That is the most common cause of the issues with this machine. The other thing you can try is to push down on the little flaps where the paper comes out of the printer. These get stuck and need cleaning/replacement all the time in the later life of these models (1720's).

SOURCE: I have 2 Dell model 1700n laser printers and they

Take off the two rubber rollers, turn them inside out and replace them, Voila!