HP Officejet 6310 scans once but then says scanner failure

In most cases the printer driver software can have errors while being in use or is shut down. So to reset remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and then connect the Printer ONLY WHEN PROMPTED, to be detected as a new hardware as it will be installed. Now check the printer properties to see the ink levels.
Activate head cleaning before a test is taken. Use the priint to calibrate the scanner and check if detected. If not there is issues on the motherboard.

Does the same error occur if you launch a scan from the computer? What OS do you have? Vista only has a basic driver available and does not support the scanner buttons. (You can launch the scans from a number of options: third-party software, Windows Fax and Scan (new scan), Microsoft Paint (File > Import from Scanner or Camera > New Scan) and Windows Photo Gallery.)

If the error occurs when you launch the scan from the computer, try a new data cable and different USB ports. Try a direct USB connection if you use a hub. Then check your USB ports and the drivers for the USB. (For Windows, look in the Device Manager. Start > Control Panel > System > Device Manager (exact directions will depend on the OS).

The HP Photo and Imaging software requires you to set the default scan destinations in the software before you can use the buttons on the scanner (for those OS/driver versions that support the feature). Always open the software and scan from the computer to see what the defaults will be. Each version of HP's imaging software set up these buttons differently; the help option is useful. Try Scan > Scan settings to find where to set the color and black & white destinations.

I hope this helps. If you add a comment with your OS and whether the computer can launch a scan, I'll provide additional help if I can.

Cindy Wells
(who inherited a scanner when a USB hub failure aggravated the original user into buying a new scanner thinking it was a scanner problem.)

Go into Device Manager and double click on USB Print Support. In Driver tab, click uninstall. After uninstall, power reset the computer. Once computer turns back on, it should automatically start the re-installation process of the printer. Then you select let windows do automatic search for the proper driver.

Try using widows paint. Look in windows accessories off the start program menu. If you open windows paint, look for open file from "Scanner or Camera". Most likely you can get the scanner to work again in Vista. Otherwise...try Vuescan scanner software. I think you can get a free trial period online and it should also work. You'll have to pay for that if you like it.

To scan using your HP Officejet 6310, you need to install the full feature driver software.

Full feature driver software can be downloaded from the following web link:

http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?product=1119598&lc=en&cc=uk&dlc=en&lang=en&cc=uk

Also please perform the following steps to scan using your unit:

http://h10025.www1.hp.com/ewfrf/wc/documentSubCategory?tmp_rule=31271&tmp_task=useCategory&lc=en&dlc=en&cc=uk&lang=en&product=1119598

:) Dr Tony

Please visit- http://h10025.www1.hp.com/ewfrf/wc/softwareList?os=2093&lc=en&dlc=en&cc=us&product=1119598 and download the full feature drivers and save it on your computer.

2. Uninstall the existing driver from program and features under control panel.

* To search for progam and features, Click on start or the windows vista logo on left bottom, click on control panel, clck on program and features and then unistall the printer driver.

3. Power off the printer and unplug it from computer.

4. Install the printer from the saved drivers and plug it when asked.

Restart computer once the installation is compete and hope the scan would work after this.

You need to install the software and driver for the version of windows that is on the new computer. 
Link to you model printer/scanner below:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&product=1119598〈=en&

Install these drivers and "controller" software from HP:
http://h10025.www1.hp.com/ewfrf/wc/softwareCategory?lc=en&dlc=en&cc=us&lang=en&os=2093&product=1119598&

hi, 

thats very easy, i believe so ur trying to scan from the printer itself becoz that happens if u try to scan from the printer itself, instead of that use the solution center software.
if u have installed the complete software which was provided by hp, u will a icon on ur desktop called solution center, click on that and click on the scan document button on it and u get a pop window in that select the file type as PDF and click on scan at the bottom of the window and once it completes the scan, it will give a message do want to scan another page, click yes and go ahead with that........

i think i have answered ur query..............

Regards,  raj_p5983

Try HP's web site suggestions first.
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c01077492&cc=us&lc=en&dlc=en&product=61736

If your sacnner still fails to function, uninstall everything for the Officejet through add/remove in control panel. (Power off printer before uninstalling).
Go to Hp's web site. http://welcome.hp.com/country/us/en/welcome.html#Support
Step 1. Click, Download drivers and software (and firmware).
Go to step 2. For product, type in Officejet k60xi .
Power on your printer. (Wait for printer to fully power on).
Click, Start Detection>> button.
Allow HP to scan your system & install the latest software.
Follow the on scren instructions. (When finished, restart your PC). Test your scanner by scanning something.
If your scanner still fails to scan, you may be missing basic HP files loaceted in windows system & windows system32 folders.
(These missing files were not installed during your install of windows). Not your fault.