Printer is offline

Are you facing issues with your Epson printer connecting to the printer console and is offline? Here is the possible reasons for it, check out!

·Search Windows for devices, and then click Devices and Printers in the list of results.
·Find the icon for the printer you originally installed.
·If a color or grey icon displays with a green checkmark, continue to the next step.
·If a color or a grey icon displays without a green checkmark, right-click the icon, select Set as Default Printer, and then continue to the next step.
·If one color and one grey icon displays for your printer, right-click the color icon, select Set as Default Printer, and then continue to the next step.
·Figure : Changing the default printer from the gray (offline) printer icon to the colored (online) icon
Try to print.
If you can print, the printer is online again. Continue to the next step if the printer goes offline again when printing later.
If the printer cannot print and remains offline or goes offline intermittently, continue to the next step.
Step 3: Reset the printer and check the connection status
Resetting the printer can help restore a connection to the computer.
If the printer is off, turn on the printer, and then check the status of the printer.
If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.
If the printer goes to an idle state after its startup routine, it might be online.
If the computer still shows the printer as offline, continue using these steps.
With the printer turned on, disconnect the power cord from the printer.
Unplug the printer power cord from the wall outlet.
Wait at least 60 seconds. Restart the computer while you are waiting.
Plug the power cord back into the wall outlet.
Reconnect the power cord to the rear of the printer.
If the printer does not turn on by itself, press the Power button to turn it on.
Make sure the printer is connected to the computer or the network.
Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the light next to the Wireless icon is on and steady.
Wired network connection: Make sure the cable is connected to the printer Ethernet port and to an available port on the router. The green link light should be steady, and the orange activity light should blink.
Figure : Connect the cable to the printer and to the router
Connect the Ethernet cable to the printer and to the router
USB connection: Make sure the cable is securely connected to the printer and to a working USB port on the computer.
Try to print.
If you can print, the printer is online again. Continue to the next step if the printer goes offline again when printing later.
If the printer cannot print and remains offline, continue to the next step.
Step 4: Make sure the correct port is selected
If the driver is using the wrong communication port, the printer remains offline as the connection cannot be made.
Video of selecting the correct port for your printer

View this video on YouTube.
Search Windows for devices, and then select Devices and Printers in the list of results.
The Devices and Printers window opens.
Right-click the name of your printer, and then select Printer Properties.
The Properties window opens.
Click the Ports tab, and then find the name of your printer in the Printers column.
If the printer uses a USB connection, make sure the port name or description includes USB or DOT4
If the printer uses a network connection, make sure the port name or description includes WSD, network, Standard TCP/IP Port, or EPSON Standard TCP/IP Port.
Figure : Example of the WSD port selected for a wireless printer
Example of the WSD port selected for a wireless printer
Select the correct port type if the selection does not match the current connection used by the printer.
If problems persist, continue to the next step.
Step 5: Update the printer firmware
EPSON regularly releases printer updates. Updating the printer firmware might resolve the issue. For more information, see Updating Firmware on the Printer.
If problems persist, continue to the next step.
Step 6: Create a manual connection (network connections only)
If you have a USB printer connection, skip to the Other things to try section in this document.
A manual IP address connection is a more direct method of communicating to the printer and is less likely to go offline.
NOTE:
These steps require that your printer is already set up on your network. If your printer has never printed successfully over your network, then you must first make sure it has been set up on the network. This involves installing full feature printer software from EPSON or using the wireless setup wizard from the printer control panel. For more help, see the user manual, search the EPSON website, or use the wireless setup wizard from the control panel, if available.
Video of creating a manual connection for your networked EPSON printer

View this video on YouTube.
Print a Network Configuration Report or Wireless Test Report from your printer.
If your printer has a control panel with a display, print the report from the network settings or network setup menu.
If your printer does not have a display, print the report using the buttons on the printer control panel. For many EPSON printers, this is done by pressing and holding the cancel button or a combination of buttons on the control panel until a report prints. For more information on how to print a report for your printer model, see the User Guide or search the EPSON website for network configuration report and the model of your EPSON printer.
On the report printout, look at the network status for your network connection type (wired or wireless.)
If status is connected, continue with these steps.
If status is anything other than connected, such as Off or Disabled, then the printer is disconnected from your network. This is the reason your printer is offline. You must connect the printer to your network before you continue. For more help on how to set up a connection to your network, see the User Guide, search the EPSON website for your printer model and wireless or wired network install, or use the wireless setup wizard from the control panel of your printer if available.
On the report, find the IP Address, subnet mask, and Default Gateway for your active (connected) network connection type. If your report has separate numbers for IPv4 and IPv6, then use the numbers listed in the IPv4 section.
From a computer connected to your network, find the URL(s) for Embedded Web Server (EWS) on the report and enter the URL into your Internet browser. If the webpage appears blank, use a different Internet browser.
Figure : Example of the URL for the EWS
Example of the URL for the EWS
Click the Network or Networking tab, and then open the section or page for your network type: wired or wireless.
Click Manual IP.
If you see a Suggest a Manual IP Address button, click Manual IP address, and the Manual IP addresses are automatically filled out for you.
If your page does not have a button to suggest a manual IP address, type the IP address, subnet mask, and default gateway using the numbers shown in the report you printed.
Figure : Example of setting up a Manual IP configuration
Embedded Web Server on Network page with Manual IP selected
Write these new numbers on a piece of paper. You might need to use them later when adding a second printer device.
Click Apply, and then wait until the changes are confirmed.
Continue to the next step.
Step 7: Add a second printer device to Windows (network

You would have to uninstall printer software first. Make sure all printer's connection is disconnected.

Install printer driver's and software while printer is disconnected. Connect printer after install and then restart computer.

If this does not work... try replacing the printer connection cables (USB)

Thanks.

Go in control pannel> printer> right click on your printer there was option use printer online click on it