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This is controlled by your voice mail system administrator. Their escalated administrative privileges should allow them to reset your password. Hope this helps.
Each mailbox password is held in the system programming of the voicemail system. You need the system admin password for voicemail. Dial the access code for voicemail, if from a phone with voicemail then press * to get to the main greeting. At the main greeting dial * then the system admin mailbox number which is 99 for 2 digit ext numbers or 999 for 3 digit ext numbers or 9999 for 4 digit ext numbers then you will be prompted for the system admin passcode(default 1234). Press 2 for add/edit/delete (Never press 1 for new installation or you could delete all current voicemail programming and messages). Press 2 to edit mailbox, you will be prompted for the mailbox to edit, enter the mailbox number. Press # to skip to the passcode reset, enter the new passcode or press * to reset to default(999) then press # for each of the remaining parameters until you are returned to the mailbox menu which prompts for press 1 to add mailbox, 2 to edit mailbox, and 3 to delete mailbox, then hangup.
contact your system admin or vendor to have the mailbox reset. The mailbox isn't inside the phone, it's a system that supports all the phones in your office/company.
You will need to call in to the Voice Mail hub extension directly, then press * to identify yourself as a user (on some systems you may need to press # or press * twice). The system will ask for your extension and password and you will be granted access. Your system administrator can inform you of which extension is the VM hub on your system.
This is what Christ at Mitel told me. I'm still trying to find out our hub extension number.
Message system does not work, system wide or just at your ext.? If it doesn't work system wide you have big problems. If it is only at your ext. your call forwarding maybe turned off. press superkey then press next til you see call forward and set it up. You Need to know pilot number to Voicemail.
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