My printer is not printing complete pages
1. Remove printhead for offending color.
2. Soak printhead area in 1/4" of warm water for about one minute.
3. With a dry paper towel lightly wipe the printhead length wise.
You should get two continuous color bands either black/yellow
or cyan/magenta.
4. Repeat steps 2 & 3 until you get two continuous color bands.
5. Replace printhead in printer print several blocks of each color.
6. Repeat from step 1 until it works.
7. all else replace printhead.
I have installed a new print cartridge but still some lines are 'faded' and others have the top half of the letters missing. I cannot find an instruction to clean the print heads.
You should be able to go to Control Panel through your operating system and navigate to "Printers" once, there you should see the available printers installed to that local machine. Right-click on the printer you are having problems with and go to "Properties" once there, you should be able to tell the printer to run a cleaning on the print heads, and re-aling them and everything. Further questions, email me at kyle (dot) mancuso (at) eatel (dot) net
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There is no option in the Services tab of this printer to clean or align the printheads. I've had 4 of these printers serviced and replaced and all continue to have the same problems. on the Print quality diagnostics page, [Hold power button, press cancel (X) once, resume four times, then release power button] it tells me that all printheads need cleaning and linefeeds need calibrating. Too bad there is no option to complete this from the services tab.
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