I suffered the same inconvenient situation regarding my remote i-pod (touch) relationship. Oh... and even after the above recommended solutions failed time & again... What a waste... I soon stumbled upon the misbehaving diagnosis of what i was experiencing.. Whilst performing an extensive brainstorming session on my balcony, clutching a smoke as result of frustration. The thought of removing and simply inserting the same battery to successfully insure functionality was as phenomenally impossible to me as much as this might sound to you. Eureka...!!! For some inexplicable reason the remote is now perfectly compatible with both i-pod (touch) & JBL Radial... If the above mentioned solutions inevitably proves disappointment, see if this works for you...!
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I had the same problem, my dock was broken, but I got round it instantly by plugging my ipod into the speaker via the headphone port on the ipod and into the audio in port on the speaker. When new, the speaker actually came with a spare lead as you can plug any mp3 player into it this way. The sound quality seems exactly the same and I dont have to throw away the speakers, hurray! If you have lost the lead you need a 3.5 mm male to male headphone lead, just pence in any electrical shop or amazon.
Hi, I have this problem and when I spoke to JBL techical support they told me that Apple have changed their software on the New Nano and the ipod touch and of course the iphone and regrettably the radial does not support S video for these products. I'm told it will work with first generation ipod classics. PS: i had to carefully cut off some of the plastic plug to make sure the connection goes all the way into the back of the radial
My remote worked perfectly until I changed the battery. The original battery was CL 2032 and I replaced it with DL 2032. After replacing the battery, only the volume control works. The off button will only fade the sound while the button is depressed. Release the button, and the volume returns to the original level and the unit remains On.
None of the other buttons work.
If you've found a solution, please post it here.
I have the same problem, but I got round it instantly by plugging my ipod into the speaker via the headphone port on the ipod and into the audio port on the speaker. The speaker came with a spare lead as you can plug any music player into it this way. The sound quality seems exactly the same and I dont have to throw away the speakers, hooray! If you have lost the lead you need a 3.5 mm male to male headphone lead, just pence in any electrical shop or amazon!
Not a solution but mine sometimes causes my ipod to skip mid-song to the next song or podcast as well. JBL customer service is usually good and I've been meaning to check with them since I finally figured out it's the radial and not my ipod.
Unfortunately, this is a fairly common problem with many small consumer electronics. The way that the devices are manufactured, there is an IR receiver that is soldered onto the PCB inside the unit. Sometimes this circuitry fails. There aren't any options on the Radial that would turn the option the remote off. Your best bet is that if the unit is still within the return period of the store you purchased it at, to return if. If it is outside of the return policy, I would give JBL consumer line a call to get the unit serviced, or get a replacement. Good Luck!
I have had exactly the same problem having bought a JBL Radial Micro for my partner for Xmas for use with the Ipod Nano, i contacted JBL via their website and was advised to contact Harmen on 01707278100. I was advised that the new ipod nano (chromatic) would not charge on the JBL radial micro. They stated that this was due to Apple changing the charging pin in the new nano. I have since bought a JBL Stage III. I contacted Harmen before buying this and was advised that the Stage II would not work. Hope that this is of use.