I have a new Acer computer (Vista) with built in wireless capability. I can access the Internet when I hook it up directly to the Time Warner modem. However, when I tried hooking up my new Netgear WGR614v7 wireless router it will not recognize the Internet through the Time Warner modem. I tried disabling my Kaspersky Internet Security thinking it may be blocking the setup but that still did not work.
I spent 3 hours on the phone with Netgear tech support to no avail. Time Warner tech support was no more helpful than Netgear. The wireless modem Internet light does not even come on.
Any ideas?
I have just bought a Netgear WGR14 v9 and I was wondering if anyone knows how to set it up with Time Warner. We just swithced from Bellsouth to Time Warner and I don't know how to set it up?
You need to run the router set up by typing in the router ip adress if you know the user name and password it might ask for this info chaange the settings so that you will get internet. I hope this helps you. If you need any more help on this problem i would be happy to help.
First try connecting your computer to the new modem using a LAN cable and connect to your ethernet ports on both side. Try to find the modem gateway internal IP address for the device. (usually 192.168.x.x) You can find your modem setup IP in its manual or website or somewhere printed on the device. Enter that IP address in any browser. You will now be asked for a username and password. Usually, enter the default password (again consult your manual for this) . Then navigate around the modem setup to find "wireless configuration". There must be an "enable wireless" option so you can turn your wireless on on your modem.
After doing so , save the changes (ie , apply the settings) and restart the modem (or manually by offing it and on it)
Unplug the ethernet cable and connect to your modem using Wireless from the pc.
If your "Internet Light" does not light up , then it is probably the problem of your modem authenticating with the ISP.
If you subscribed for an ADSL broadband type , then you must have the proper configurarion in your modem settings.
Make sure you have the details of what the ISP gave you feeded into the new modem (ie , your broadband subscription username and password for authenticating to the ISP server)
Try getting back to the modem settings by entering your modem IP in the browser.
Try to navigate around to the WAN settings. Make sure you browse these settings from as that of your Time Warner Modem and make it same as in the new Netgear modem.
Also , if there is something called "ADSL settings" , try to make sure they are almost the same in both the modems.
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Thank you both so much for offering assistance. However I have tried both of your suggestions to no avail. Any other idea?
The Internet light never comes on the router although I have the router connected to the modem and have tried hard wiring the router to the computer.
Again, thank you so much!
Thank you for all of your assistance and suggestions. I discovered last night that (believe it or not) the Time Warner modem Ethernet port was not active. Up to this point the USB port on the modem was used to hard wire to the computer. No wonder the wireless router couldn't find the Internet through the modem! DUH on my part and shame on Time Warner for providing a modem which did not have all of the ports activated!
Thanks again all - Cheers
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