Kitchen Aid themselves will point you at the recommended person.
SOURCE: Mixer Repair
Kitchenaid doesn't repair anything over 1 year old. I have one that is 3 years old (KSM90). I have used it less than 10 times and it stopped working. The plastic piece in the back of the unit that holds all of the wires snapped. There are no repair centers in my state (new mexico). They told me I can pay $32 to have them send me a "repair kit" that includes shipping to and from a repair center and a box and packing materials. They then call you to tell you how much the repair is going to be. If you choose NOT to have them repair it, they charge you a $25 diagnositc fee just for looking at it on top of the $32 you spent to ship it there and back. It's a shame that this appliance costs over $300 and this is the service they give you.
SOURCE: Repair manual for a KitchenAid K45SS stand mixer
You should be able to look up your manuals HERE
SOURCE: Kitchenaid stand mixer leaking oil
I called the 800 service number when mine did the same thing. They advised to:
1. Use the processor more frequently to avoid this in the future; and
2. To fun the motor on speed setting "10" for two minutes.
A harmless vegetable grease, normally solid, has separated due to infrequent use and leaked a bit ( a few tablespoons in my case). Running the motor on high speed causes it to re-solidify, they said. Wipe clean. Forget about it.
SOURCE: do th gears in a kitchenaid mixer need oil
Hi SHIRLAFINK, you do not need to 'oil' the transmission gears on a KA mixer. Your KA mixer comes with enough grease to 'last a lifetime' - whatever that means?
Depending on the age of your mixer and how heavily you use it, there may be a time when you might want to replace the grease, but that period is usually measured in years of useage.
Of course if one of the gears strips or breaks, you will need to replace all the grease when you replace the broken gear. Attempting to use salvaged grease jeopardized the remaining gears if pieces of metal or plastic debris are suspended in the old grease.
I hope this helps - hslincoln, Burke, VA
If this solution has been helpful, please rate it, thanks! hslincoln
Testimonial: "Thanks very much, very helpful."
SOURCE: Is there an exploded assembly diagram I can reference
Hi LONGLEY632. It sounds like you’re in the need of your
mixer’s parts list. It provides ‘reasonable’
exploded views of the various components of your mixer. Enough so that you can disassemble, identify
parts and reassemble your mixer.
You
can download a PDF version from the KA website at: http://www.kitchenaid.com/flash.cmd?/#/page/home.
Click
on Customer Care>Locate Manuals &
Guides> then enter the visitor type “Consumer” and the 6 character model number, in your case use KSM90P,
in the Model Number box. Select one the files
listed for your model that appears under Parts List (16): KSM90PSWH0.pdf (354.08 KB) and
save that file to your PC. Check to
verify this matches your mixer model.
Good
luck! I hope this helps. Howard, Burke, VA
If
this solution has been helpful to you, please rate it, thanks! -hslincoln
Hello,
I was quite surprise that I couldn't find any reference to parts on the Kitchenaid website for the mixer except for a phone number. Here is there site if you want to call them: http://kitchenaidpartsonline.partsquik.com/
Better still, here is a site I found that are filled with parts for the Kitchenaid Mixer:
http://www.goodmans.net/d/332/kitchenaid-mixers-parts.htm
And here is a direct link to their gears, electric, and misc parts:
http://www.goodmans.net/d/933/kitchenaid-stand-mixer-repair-parts.htm
I hope this is helpful. I am not a professional repair person only someone paying it forward after seeking answer to a problem of my own. Good luck.
Sarah,
Ocala, FL
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