HP Officejet Pro 8500 Wireless  All-In-One InkJet Printer Logo
Posted on Nov 26, 2012
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WHY DO I KEEP GETTING THIS ERROR MESSAGE , THE FOLLOWING PRINTHEAD HAS A PROBLEM BLACK/YELLOW[K/Y]. MAGENTA/CYAN*[M/C]

PRINTHEAD HAS A PROBLEM BLACK/YELLOW[K/Y]. MAGENTA/CYAN*[M/C]

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Ben Johnson

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  • HP Master 686 Answers
  • Posted on Nov 26, 2012
Ben Johnson
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3 Related Answers

technotech

Inderpal Singh

  • 183 Answers
  • Posted on Aug 19, 2008

SOURCE: the following printheads has a problem

Resetting the All-in-One

  • Press the On (fa37665.gif) button to turn off the unit.
  • Disconnect the power cord from the back of the unit.
  • Connect the power cord to the back of the unit.
  • Press the On (a477fdf.gif) button to turn on the unit.

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Martin Smallridge

  • 419 Answers
  • Posted on May 28, 2009

SOURCE: printing yellow for black

Hi Jan,

Can you confirm that you are using a CIS or non-HP cartridges with this printer?

It sounds a lot like the printhead has reached a clogging point where sediment has built up in the black portion and loosens enough to printer a few lines before it re-asserts itself again.

Based on my experience of this printer, if you're using a non-HP delivery system for ink then you should consider replacing the black ink with a dyebase alternative instead of pigment.. Replacing the Black/Yellow printhead and running a number of test prints to purge the pigment ink in the printhead should then result in a clean and more reliable printout in future.

One other vector for problems is the cleaning area and I've found that this can become soiled with excess ink causing cross contamination within the inks of one printhead. As yet I've not found a reliable solution to counter this sort of issue.

Hope this gives some clues and hopefully some ideas of a fix.

Martin

Anonymous

  • 75 Answers
  • Posted on Mar 09, 2010

SOURCE: How do you clear printhead path Type (1)

the carriage slide bar has no oil on it.using your finger apply some sewing machine oil to the bar

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1helpful
1answer

Error 1252 power/on and off

System Error: System Error 125x: Sub-Tank Supply Error
Problem
Description:
The Sub-Tank Sensor does not switch to less than half even though ink has been
consumed.
x = 0: Printhead Number 1 (Black).
x = 1: Printhead Number 2 (Light Magenta).
x = 2: Printhead Number 3 (Light Cyan).
x = 3: Printhead Number 4 (Yellow).
x = 4: Printhead Number 5 (Magenta).
x = 5: Printhead Number 6 (Cyan).
Corrective Action: Try the following:
Enter the Motors Menu (in Maintenance Mode) and set the "Solenoid L"
and "Solenoid R" options to "Closed" to cut the outside air. Now set the
"Cap Stat Motor" to "Prime" to discharge the ink from the Sub-Tank and
check if the Ink Supply Motor drives by turning the power ON again when
there is a little bit of ink left. If the Motor is not driven, replace the
corresponding Cable or Ink Supply Station.
Check whether the Sub-Tank Sensor Plate works correctly and is not
blocked by any foreign object.
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My out of warranty l7680 will not print or photocopy in colour. Printhead status says Refilled supply Detected in printhead Black No/Yellow Yes Magenta Yes/Cyan Yes Detected in Printer Black No/Yellow Yes...

The error states that you are using non-HP cartridges for all colours. If black prints fine then you should replace the colour cartridges with genuine HP colour carts. You should be able to get a refund on the refills since they clearly do not work as intended.
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Error message after replacing black ink cartridge

This happened to me twice, You can possibly have no ink in your cyan,magenta and yellow , you would then have to replace them to work the set. I had to do that and it worked =]
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My HP Officejet Pro L7780 All-In-One InkJet Printer was jammed with paper. I believe I got it all out and now the display reads" Printhead problem- the following printhead has a problem: magenta/cyan...

There are two possibilities here Joanne, first, it could be a false error message or else second, the Cyan/Magenta print head has gone bad.Try the following:
1. Take the Cyan/Magenta printhead out. Remember, the printhead...not the cartridges.
Clean the copper contacts with a Q Tip, moistened with plain water. Wait till it dries, put the printhead back in.
2. If this does not resolve the issue, unplug the power cord from the back and press and hold the power cord for 30 sec. This will drain all the static charges. Plug it back after a couple of minutes and see if the error message re appears.
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Changing the printhead

FYI: The L7590 doesn't have any tape on either the cartridge or the printhead.

Right couple of things here...

1. The printheads in the L7590 are either K/Y (black/yellow) or C/M (cyan/magenta)... There's no single black printhead unless of course this is not an L7590 we're discussing here.

2. The cartridges ARE individual with K, Y M C (Black, Yellow, Magenta and Cyan).


It's likely that the printer has one of the following faults.
  • Chip contacts and/or chips on the cartridges are soiled and/or damaged. Try checking for ink on chips and contacts in the cartridge bay

  • The little white oval pump in the bottom of the cartridge bay has become disconnect or broken. This is used by the printer to pump ink into the printhead but it also detects pressure variations and has a logic circuit which declares low pressure as "no ink".

If the problem is the latter then you need to get the printer serviced and/or repaired at a service center.

If it's the former you should be able to fix it yourself.

If you're using non OEM (ie: not by HP) cartridges I'd recommend getting a new OEM/HP one to test before you go for a service as some cartridges are just poorly filled and/or designed.

Hope that helps.
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Print head error message

reset it in window printing menu. perhaps it works.
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U071

Usually, it only takes on at a time. there  should only be 4 colors: Cyan, Yellow, Magenta and Black. Some printers have 8, one set is very small which is used for the printhead, but, they are still the same combo of colors. In that case is the only time you will have 2 of each color a small one for the printhead and a larger on for the actual printing.
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Konica minolta error

I had the same problem and found that one of the toner cartridges must have not been seated properly. I removed the black toner cartridge and re-fitted it. The printer now works fine again with no errors. 17H is a code relating to a fault in the rotation ......... possibly one or more toner cartridges need checking. Use the menu on the printer to turn it to the appropriate position (i.e. engine menu then select replacement of whichever toner you are checking).
Hope this fixes your as well.
Chris
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