I installed a new worm gear, and now the chain moves. According to the instructions I need to get the trolley to the closed position before I hook the door up. Even after adjusting the distance and force I cannot get the trolley to move to the closed position, it only moves about a foot down the rail, no matter how I adjust the distance or force. Thanks for your help.
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I think I hook it up but wil double check. Thanks.
I checked the wire harness and it is connected.
I checked the shaft and its seems to stay perfectly straight when rotatating. What if I take the chain off the sprocket and manully slide the trolley down. Also when I press the opener the trolley starts down (closing) shouldnt it start sliding to open?
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