Have you tried a hard reset? You can do this by pressing and holding the back button and the top part of the zune pad at the same time until the zune restarts.
If you can get the zune restarted you might want to check for firmware updates or try reinstalling firmware. If you are still having issues and the Zune is less than a year old it may be easiest to just send it of to Microsoft.
You need to reinstall evrything
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