My Phones only ring twice before it goes to VoiceMail
Whenever we get an incoming call, our phones only rings twice (well more like 1.5 times). But it doesn't leave us much time to answer the phone before it jumps to voice mail. Any help would be great!
Yes the voice mail is built into the system. I was thinking it has to do with it being on 'Day Mode' but when I try to follow the instructions in the book to change it, the instructions do not match what the voice mail says.
Yes the voice mail is built into the system. I was thinking it has to do with it being on 'Day Mode' but when I try to follow the instructions in the book to change it, the instructions do not match what the voice mail says.
I have been talking to the company that provided the phone and they are telling me I need one of their technicians to come out and fix it with their laptop. That can't be right?? 80 bucks an hour to get my phone to ring more than twice!!?!?!?!
I have been talking to the company that provided the phone and they are telling me I need one of their technicians to come out and fix it with their laptop. That can't be right?? 80 bucks an hour to get my phone to ring more than twice!!?!?!?!
I have the KX-T7630 phone, and the KX-TVM50 & KX-TVM200 voice processing system in the back.
But according to 'Telemaxx Ltd' (the company that supplied and installed our system) the problem can only be fixed by a technician. So I have caved and one is coming out Friday.
Thanks for all your help Tallbourbon, but I assume he will fix it when he comes, or atleast he better for 80 bucks!
I have the KX-T7630 phone, and the KX-TVM50 & KX-TVM200 voice processing system in the back.
But according to 'Telemaxx Ltd' (the company that supplied and installed our system) the problem can only be fixed by a technician. So I have caved and one is coming out Friday.
Thanks for all your help Tallbourbon, but I assume he will fix it when he comes, or atleast he better for 80 bucks!
Yep, that s about the going rate, great business to be in! I am not exactly sure of the model if system you have. Older norstars you can program via a 7310 model set. do you know what type of system you have?Yep, that s about the going rate, great business to be in! I am not exactly sure of the model if system you have. Older norstars you can program via a 7310 model set. do you know what type of system you have?
I assume the voice mail is built in to the phone? or do you get it fromyoyr carrier ( verizon etc ) I assume the voice mail is built in to the phone? or do you get it fromyoyr carrier ( verizon etc )
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Re: My Phones only ring twice before it goes to VoiceMail
What you can do is go into the management console for your system and find the forwarding this is under extentions option 2 fwd/dnd select your extention number and on the bottom option FWD No Answer Time (s) set it to 10 or more and this will change the number of rings.
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I did not find any information regarding increasing the length of time of rings of incoming calls in the manual. So, I thought the incoming rings length of time may be dependent upon your cell phone service provider, Vodafone.
I found some information on a Vodafone Support page: https://support.vodafone.co.uk/
How to increase the time before a call goes to voicemail?
(Quote)
Your Vodafone mobile is set to ring for 15 seconds before going to voicemail. You can change how long it rings for, choosing from 5 to 30 seconds in 5-second intervals.
To choose your desired ringing time:
Enter **61*121*11* on your Vodafone mobile
Choose the number of seconds you'd like your phone to ring for, followed by #
Press Call
A confirmation message will pop up on your screen with your new ring time
For example, if you want to set your Vodafone mobile to ring for 25 seconds, you enter **61*121*11*25#, and press Call. When the message pops up, you'll know it's all done.
Watch this simple video to find out how to increase the time before a call goes to voicemail. https://youtu.be/rGJNpaaD5z8
(End quote)
Remove the battery and allow the set to phone to reset. Now check for the ringer setting at teh back of the base phone to be set to the maximum rings, there can be three settings.
Some times this is also set on the menu.
Connect and test the timing to confirm
It sounds like all the incoming calls are going to a hunt group. This would explain why three extensions ring, then it goes to the receptionist, and then ends up in voicemail.
Try looking for a hunt group that distributes to the three extensions in question, or that only has those 3 extensions active.
Your voicemail thinks that it is ringing six times. The time that it takes to transfer to the extensions counts. Whiloe it seems that there is a lapse the system actually is using enough time to ring six times total. If you need longer ring time at the extension, take in account the transfer time and set it to pick up after 8 or 9 rings. It will actually only ring six. You just have to trick the system a little.
Yes the voice mail is built into the system. I was thinking it has to do with it being on 'Day Mode' but when I try to follow the instructions in the book to change it, the instructions do not match what the voice mail says.
I have been talking to the company that provided the phone and they are telling me I need one of their technicians to come out and fix it with their laptop. That can't be right?? 80 bucks an hour to get my phone to ring more than twice!!?!?!?!
I have the KX-T7630 phone, and the KX-TVM50 & KX-TVM200 voice processing system in the back.
But according to 'Telemaxx Ltd' (the company that supplied and installed our system) the problem can only be fixed by a technician. So I have caved and one is coming out Friday.
Thanks for all your help Tallbourbon, but I assume he will fix it when he comes, or atleast he better for 80 bucks!
Yep, that s about the going rate, great business to be in! I am not exactly sure of the model if system you have. Older norstars you can program via a 7310 model set. do you know what type of system you have?
I assume the voice mail is built in to the phone? or do you get it fromyoyr carrier ( verizon etc )
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