Lexmark Prevail Pro705 Wireless All-In-One InkJet Printer Logo
Patti Dunsmore Posted on Nov 10, 2012
Answered by a Fixya Expert

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The lid won't close

I was lifting the top to scan documents then there was a pop and now the top will not close properly on the back left hand side it looks like the hinge maybe out of place or broken not sure how it is supposed to look. When I lifted the lid before it popped I did not lift the lid all the wa up. The printer still works but I wil not be able to use the top self feed to copy or scan documents.

2 Answers

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  • Contributor 14 Answers
  • Posted on Dec 11, 2014
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Try this if all else fails.

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  • Posted on Nov 12, 2012
Anonymous
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We don't sell or manufacture the hinge. If your printer is still under warranty, please call our technical support team to have the printer replaced. If not, it would be best to have the hinge repaired to any local computer shops near your area.

  • Ray baudelot
    Ray baudelot Mar 27, 2014

    I did that and I was blown off by the Lexmark rep as I did not have proof that I had registered the printer when installed, therefore the five year warranty is reduced to one. I bought it a couple of years ago from Fry's Electronics

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4 Related Answers

John M

  • 12 Answers
  • Posted on Oct 20, 2011

SOURCE: the scanner lid won't close

I have a Lexmark X6570 All In One Wi-Fi model. Just had the problem where I went to print and received an error message saying that the cover was open (when it wasn't). I noticed that the back right hand corner had slightly popped out of place for no apparent reason. Tried to pus it back into place with no luck.

Here's what happened and how to fix it:
There are two plastic hinges at the back of the 6500 series printers that allow the top cover to open for access to the ink cartridge carriage. The lower ends of the hinges are cylindrical shaped and each contains a very stiff steel spring inside. They are designed to prop the cover of the printer up and hold it open when opened. As the plastic material ages, it may weaken and the tension of the internal spring may break the round end of the hinge off. This causes the printer cover to not fully close (even though it may appear so). There is a switch in the main printer body that detects when the top cover it open (even partially), and the printer won't work in this condition.

To fix this, open the top cover and carefully disconnect the 3 wire harnesses and the ribbon cable that run from the top cover to the base of the printer. Then remove the 'paper jam' hatch cover from the back of the printer. There are two phillips screws on the back panel of the pinter (one is located behind the paper jam hatch cover). Remove these screws (they secure the plastic hinges in place). You should now be able to lift the complete top cover/ scanner table assembly off the rest of the printer. Look for a steel spring about 3 inches long...remove this along with the round base of the hinge which may have broken off and remained down inside the printer. Glue this piece back onto the end of the hinge, but leave the spring out. Now reassemble the printer in the reverse order of disassembly and you should be good to go. Note that the top cover or the printer will not stay propped open on it's own with the spring removed, but this is not really an issue.

I am not sure if new replacement hinges are readily available from Lexmark or other sources.

If you need further help, I’m available over the phone at https://www.6ya.com/expert/john_472b46f833fc3109

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Anonymous

  • 558 Answers
  • Posted on Feb 03, 2009

SOURCE: printer will not print

It might be the carriage not fitted or get loosened when you place cartridge in it. So needs to check its carriage, roller and any screws and joints hanging the cartridge and roller.

Anonymous

  • 3344 Answers
  • Posted on May 04, 2011

Creating Customers For Life

    Verified Fixya Pro

    SOURCE: Paper feeds over 50% into

    One of the leading causes of paper jams is some sort of debris falling into the feeder. Remove the sheets of paper from the feeder. Grab a flashlight and look into the feeder for any foreign objects. If you're willing and capable, carefully lift your printer upside down. Any debris should just freely roll out from the feeder.

    Anonymous

    • 3344 Answers
    • Posted on May 13, 2011

    Creating Customers For Life

      Verified Fixya Pro

      SOURCE: My Lexmark 8350 won't copy

      If you have already tried unplugging/replugging the printer into the power outlet in the wall to reset it, then I would strongly suggest you to contact Lexmark technical support for additional assistance. It's not advisable to take the printer apart as it would cause further damage if not attended by a professional. I apologize if I didn't have the exact answer that you wanted.

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      How to scan from machine to PC

    • 1. Turn on your all-in-one printer and computer. Check the connections between the two machines.

    • 2. Lift the printer's document lid. Examine the scanning surface and the underside of the lid for dust and fingerprints.

    • 3. Put the document you wish to scan face-down on the glass. Use the alignment markers to help you square up the object. These are usually found on the left-hand edge of the scanning area.

    • 4.Close the printer's document lid slowly so the document does not shift position.

    • 5. Select a scan resolution. The higher the dpi (dots per inch) count, the sharper and more detailed the image.

    • 6. Push the scan button. You may have to do this on the printer itself or on your computer.

    • 7. Check the preview of your scan on your computer. Depending on your all-in-one printer and software, you may have to prompt your computer to display the preview for you.

    • 8. Edit the image as it appears on your computer if you want to make changes. Your scanning software might let you enlarge, resize or otherwise manipulate the final product.

    • 9. Accept the scan and save. Return the original document to a safe location.

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      Welcome to fixya,

      1. Turn on your all-in-one printer and computer. Check the connections between the two machines.
      2. Lift the printer's document lid. Examine the scanning surface and the underside of the lid for dust and fingerprints.
      3. Put the document you wish to scan face-down on the glass. Use the alignment markers to help you square up the object. These are usually found on the left-hand edge of the scanning area.
      4. Close the printer's document lid slowly so the document does not shift position.
      5. Select a scan resolution. The higher the dpi (dots per inch) count, the sharper and more detailed the image.
      6. Push the scan button. You may have to do this on the printer itself or on your computer.
      7. Check the preview of your scan on your computer. Depending on your all-in-one printer and software, you may have to prompt your computer to display the preview for you.
      8. Edit the image as it appears on your computer if you want to make changes. Your scanning software might let you enlarge, resize or otherwise manipulate the final product.
      9. Accept the scan and save. Return the original document to a safe location.


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      When I load papers into the document feeder on top of my HP Officejet 7210 All-in-One printer to scan these documents, the PDF file (scan results) have a multi-color series of lines from top-to-bottom on...

      1. Remove all originals from the document feeder tray.
        NOTE: It might be easier to work with the automatic document feeder if the document feeder tray is removed first.
      2. Lift the cover of the automatic document feeder. Figure 1: Lifting the ADF coverc00222493.gif
      3. Lift the lid on the HP all-in-one, and locate the notch near the top right edge of the lid backing. Figure 2: Locating the notch near the lid backingc00222494.gif 1 - Notch 2 - Lid backing
      4. Place one or two fingers in the notch, as you lower the lid of the HP all-in-one. Keep your fingers in the notch until the lid is almost closed. Figure 3: Inserting fingers into the notchc00222495.gif
      5. Push against the top of the face plate with your thumb as you pull the bottom away from the right side of the HP all-in-one with your fingers. Use a slight twisting motion to help release the face plate on the right side.
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      6. Slide the face plate to the left until the plastic catch on the left side is not touching any part of the HP all-in-one, then pull the face plate away from the device. Figure 5: Removing the face plate from the HP all-in-onec00222497.gif 1 - Sliding the face plate to the left 2 - Pulling the face plate away from the HP all-in-one
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      1. Once the face plate of the ADF is removed, use the blue-green handle to lift the pick assembly. Figure 6: Blue/green handle and the pick assemblyc00222498.gif 1 - Blue-green handle 2 - Pick assembly This allows access to the rollers and the separator pad. Figure 7: The rollers and the separator padc00222499.gif 1 - Rollers 2 - Separator pad
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      3. Use the damp cloth to wipe any residue off of the rollers or the separator pad.
      4. If the residue does not come off using distilled water, try using isopropyl (rubbing) alcohol.
      5. Use the blue-green handle to lower the pick assembly.
      Reattaching the face plate of the ADF Follow the steps below to reattach the face plate to the front of the automatic document feeder.
      1. Hook the face plate onto the left side of the HP all-in-one so that the plastic catch on the far left inside of the face plate catches on the notch on the front of the automatic document feeder. Figure 8: Hooking the face plate into the left side of the HP all-in-onec00222500.gif 1 - Notch 2 - Plastic catch
      2. Line up the right edge of the face plate with the right side of the HP all-in-one, and then press on the right side of the face plate until it snaps securely into place. Figure 9: Snapping the face plate into the right side of the HP all-in-onec00222501.gif
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      Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray, with the top of the document forward, and adjust the media guides.

      Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the top, left corner of the document located in the lower-right corner of the glass. Gently close the lid.

      On the product control panel, press Scan To.
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      Press Start Scan or OK to scan the document to a file.

      Scanning to e-mail is supported by any e-mail program that supports the Messaging Application Programming Interface (MAPI) protocol. Many versions of popular e-mail programs seem to be MAPI-compliant. See the support information for your e-mail program to determine whether or not it is MAPI-compliant.


      Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray, with the top of the document forward, and adjust the media guides.

      -or-

      Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the top, left corner of the document located in the lower-right corner of the glass. Gently close the lid.

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      Follow these steps :
      •1
      Turn on your all-in-one printer and computer. Check the connections between the two machines.
      •2
      Lift the printer's document lid. Examine the scanning surface and the underside of the lid for dust and fingerprints.
      •3
      Put the document you wish to scan face-down on the glass. Use the alignment markers to help you square up the object. These are usually found on the left-hand edge of the scanning area.
      •4
      Close the printer's document lid slowly so the document does not shift position.
      •5
      Select a scan resolution. The higher the dpi (dots per inch) count, the sharper and more detailed the image.
      •6
      Push the scan button. You may have to do this on the printer itself or on your computer.
      •7
      Check the preview of your scan on your computer. Depending on your all-in-one printer and software, you may have to prompt your computer to display the preview for you.
      •8
      Edit the image as it appears on your computer if you want to make changes. Your scanning software might let you enlarge, resize or otherwise manipulate the final product.
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      Accept the scan and save. Return the original document to a safe location.
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      WASHER FILLS BUT THEN WON'T START. WILL LIFT THE LIFT AND CLOSE SEVERAL TIMES AND THEN WILL START. NOW DOESN'T START AT ALL. IS THIS THE SWITCH ON THE DOOR, SHOWING IT ISN'T CLOSED SO IT WON'T START?

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      How do I scan a bunch of originals from the tray and get 1 file for each page?

      Loading originals to scan
      Use these instructions to load originals into your device for scanning. For the best quality
      scans, use the flatbed scanner. See Selecting media for the automatic document feeder
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      Loading originals onto the flatbed scanner
      1. Make sure that the automatic document feeder (ADF) input tray is free of media.
      2. Lift the flatbed scanner lid.
      3. Place the original document face-down on the flatbed scanner with the top, left corner of
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      4. Gently close the lid.
      5. The document is ready to be scanned.
      CAUTION To prevent damaging the device, do not allow the scanner lid to fall onto the flatbed scanner
      surface. Always close the scanner lid when the device is not in use.
      Loading originals into the automatic document feeder (ADF)
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      Note The ADF capacity is up to 50 sheets of 75 g/m2 (20 lb) media (depending on the thickness of
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      The minimum size for media in the ADF is 127 by 127 mm (5 by 5 inches). For smaller sizes
      use the flatbed scanner. The maximum size for media in the ADF is 215.9 by 381 mm (8.5 by
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      1. Make sure that the flatbed scanner contains no media.
      2. Close the flatbed scanner cover and put the top end of the stack of originals into the ADF
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      3. Slide the stack into the ADF input tray until it does not move any farther.
      If this helps you, let the Boss, FixYa.com Know...
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