I was lifting the top to scan documents then there was a pop and now the top will not close properly on the back left hand side it looks like the hinge maybe out of place or broken not sure how it is supposed to look. When I lifted the lid before it popped I did not lift the lid all the wa up. The printer still works but I wil not be able to use the top self feed to copy or scan documents.
Try this if all else fails.
We don't sell or manufacture the hinge. If your printer is still under warranty, please call our technical support team to have the printer replaced. If not, it would be best to have the hinge repaired to any local computer shops near your area.
SOURCE: the scanner lid won't close
I have a Lexmark X6570 All In One Wi-Fi model. Just had the problem
where I went to print and received an error message saying that the
cover was open (when it wasn't). I noticed that the back right hand
corner had slightly popped out of place for no apparent reason. Tried to
pus it back into place with no luck.
Here's what happened and how to fix it:
There are two plastic hinges at the back of the 6500 series printers
that allow the top cover to open for access to the ink cartridge
carriage. The lower ends of the hinges are cylindrical shaped and each
contains a very stiff steel spring inside. They are designed to prop the
cover of the printer up and hold it open when opened. As the plastic
material ages, it may weaken and the tension of the internal spring may
break the round end of the hinge off. This causes the printer cover to
not fully close (even though it may appear so). There is a switch in the
main printer body that detects when the top cover it open (even
partially), and the printer won't work in this condition.
To fix this, open the top cover and carefully disconnect the 3 wire
harnesses and the ribbon cable that run from the top cover to the base
of the printer. Then remove the 'paper jam' hatch cover from the back of
the printer. There are two phillips screws on the back panel of the
pinter (one is located behind the paper jam hatch cover). Remove these
screws (they secure the plastic hinges in place). You should now be able
to lift the complete top cover/ scanner table assembly off the rest of
the printer. Look for a steel spring about 3 inches long...remove this
along with the round base of the hinge which may have broken off and
remained down inside the printer. Glue this piece back onto the end of
the hinge, but leave the spring out. Now reassemble the printer in the
reverse order of disassembly and you should be good to go. Note that the
top cover or the printer will not stay propped open on it's own with
the spring removed, but this is not really an issue.
I am not sure if new replacement hinges are readily available from Lexmark or other sources.
If you need further help, I’m available over the phone at https://www.6ya.com/expert/john_472b46f833fc3109
SOURCE: printer will not print
It might be the carriage not fitted or get loosened when you place cartridge in it. So needs to check its carriage, roller and any screws and joints hanging the cartridge and roller.
SOURCE: Paper feeds over 50% into
One of the leading causes of paper jams is some sort of debris falling into the feeder. Remove the sheets of paper from the feeder. Grab a flashlight and look into the feeder for any foreign objects. If you're willing and capable, carefully lift your printer upside down. Any debris should just freely roll out from the feeder.
SOURCE: My Lexmark 8350 won't copy
If you have already tried unplugging/replugging the printer into the power outlet in the wall to reset it, then I would strongly suggest you to contact Lexmark technical support for additional assistance. It's not advisable to take the printer apart as it would cause further damage if not attended by a professional. I apologize if I didn't have the exact answer that you wanted.
1. Turn on your all-in-one printer and computer. Check the connections between the two machines.
2. Lift the printer's document lid. Examine the scanning surface and the underside of the lid for dust and fingerprints.
3. Put the document you wish to scan face-down on the glass. Use the alignment markers to help you square up the object. These are usually found on the left-hand edge of the scanning area.
4.Close the printer's document lid slowly so the document does not shift position.
5. Select a scan resolution. The higher the dpi (dots per inch) count, the sharper and more detailed the image.
6. Push the scan button. You may have to do this on the printer itself or on your computer.
7. Check the preview of your scan on your computer. Depending on your all-in-one printer and software, you may have to prompt your computer to display the preview for you.
8. Edit the image as it appears on your computer if you want to make changes. Your scanning software might let you enlarge, resize or otherwise manipulate the final product.
9. Accept the scan and save. Return the original document to a safe location.
Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the top, left corner of the document located in the lower-right corner of the glass. Gently close the lid.
On the product control panel, press Scan To.
Use the arrow buttons to select a file destination.
Press Start Scan or OK to scan the document to a file.
Scanning to e-mail is supported by any e-mail program that supports the Messaging Application Programming Interface (MAPI) protocol. Many versions of popular e-mail programs seem to be MAPI-compliant. See the support information for your e-mail program to determine whether or not it is MAPI-compliant.
Load the originals that are to be scanned face-up in the automatic document feeder (ADF) input tray, with the top of the document forward, and adjust the media guides.
Lift the flatbed scanner lid and load the original that is to be scanned face-down on the flatbed scanner with the top, left corner of the document located in the lower-right corner of the glass. Gently close the lid.
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