Microsoft Zune JS8-00001 Digital Media Player Logo

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Posted on Oct 28, 2012
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Zune no sound problem

I have one problem with my zune it has no sounds everything i do nothing happens please i need help

1 Answer

Curtis Sewell

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  • Master 7,482 Answers
  • Posted on Oct 28, 2012
Curtis Sewell
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Joined: Sep 25, 2009
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Hi adrianallmig

The unit sounds to me like you need to update the softwear, this should be done every now and then..
You need to go to the following webpage and download your new softwear for your zune.
This will explain all that is neccessary for your zune to operate properly.
Please take time to rate me
Bud:
http://support.microsoft.com/kb/927001/?sd=zune

5 Related Answers

Anonymous

  • 40 Answers
  • Posted on Feb 20, 2008

SOURCE: Zune:sound out of right ear piece only

More than likely your headset needs to be replaced or it could be a internal problem with the zune. if under warranty replace it if not the cost money.

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ThaMp3Doctor

ThaMp3Doctor

  • 8597 Answers
  • Posted on Jun 26, 2008

SOURCE: Can't upload music onto zune!

Mp3 format is OK - I would reformat the player inside of Windows Media Player and try again.

Anonymous

  • 20 Answers
  • Posted on Sep 10, 2008

SOURCE: My zune shut down itself and can not open it anymore...Please help

yes it sounds to me like your zune has a virus mine did like 2 months ago so i had to exchange it



~Temp

Anonymous

  • 27 Answers
  • Posted on Jan 13, 2009

SOURCE: Zune

To reset the zune you must press and hold the back button and the top part of the zune pad. Other parts of the zune pad will not work.

When plugging the zune into your PC does the PC detect it (device manager -> portable devices). You should hear the ding sound of hardware connecting.

If it is connecting to the PC and is not detected by the software than it is likely a permissions problem. Right click the software icon and choose run as administrator.

If it is not detected by the PC than check your usb cable and make sure your zune is charged and not frozen.

Anonymous

  • 40 Answers
  • Posted on May 11, 2009

SOURCE: zune 4gb won't reset

Hi, try taking out the batteries and leave out for 1 minute, this may reset it. If this doesn't work well I am afraid your Zune has just had a Software Crash. Which will have to be serviced.

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Related Questions:

0helpful
1answer

The usb connected icon that sits on bottom right of the task bar say its connected but may not work properly and windows starts making the default sound for connecting and unconnecting as the zune resets...

I would recommend you to hard reset the player using the instructions below:

WARNING: A hard reset will delete everything on your Zune.

  • Press and hold the back button
  • Press and hold up until it reboots
  • Depending on which Zune you have, immediately do one of the following:
  1. If you have a Zune 4 GB, Zune 8BG, or Zune 80GB, immediately press and hold the Back button Back at the same time as you press the right side of the Zune pad and the Play/Pause button. Continue to hold these buttons until the Zune device restarts and you receive the following message: "Clearing contents. Please wait."
  2. If you have a Zune 30GB, immediately press and hold the Back button Back at the same time that you press the right side of the Zune pad and the center of the Zune pad. Continue to hold these buttons until the Zune device restarts and you receive the following message: "Clearing contents. Please wait."
I hope the above steps would help resolve the issue.

Please revert back for any more issues that you may face.

Regards

Anand
0helpful
1answer

Got an error message, Zune won't turn on.

ME DAS EL MODELO Y DESCRIPCION PARA AYUDARTE POR FAVOR
0helpful
1answer

Zune reset

Hi I can help you this is how. BUY A 4G ZUNE!!!!! cause your 30g zune is broken or something, or reset everything and instal it again
0helpful
1answer

Won't start

Sounds like a firmware issue or booting problem, you might have to reformat it then reinstall the zune firmware and reupload all you'r media to you'r zune.
0helpful
1answer

My zune shut down itself and can not open it anymore...Please help

yes it sounds to me like your zune has a virus mine did like 2 months ago so i had to exchange it



~Temp
0helpful
1answer

My zune just died it will not turn on or nothing only had until christmas of 07. i can't reset it nothing happens.

my name is frank. my zune turnd off but it will not turn on. the battery is full and i tride everything.
0helpful
1answer

Zune

The songs are most likely in the wrong format, or do not have transfer right - see my "tips & tricks" in my profile on song formats (2-part article)
0helpful
1answer

Zune

To reset the zune you must press and hold the back button and the top part of the zune pad. Other parts of the zune pad will not work.

When plugging the zune into your PC does the PC detect it (device manager -> portable devices). You should hear the ding sound of hardware connecting.

If it is connecting to the PC and is not detected by the software than it is likely a permissions problem. Right click the software icon and choose run as administrator.

If it is not detected by the PC than check your usb cable and make sure your zune is charged and not frozen.
0helpful
1answer

Cannot install this harware, Zune

Do you have the CD? If so then put it in and install it and if you don't have the CD, have someone with the CD let you borrow or copy it. Also, you need Windows XP SP2 and the internet.
0helpful
2answers

Zune:sound out of right ear piece only

More than likely your headset needs to be replaced or it could be a internal problem with the zune. if under warranty replace it if not the cost money.
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