Canon Rebel XT / EOS 350D Digital Camera Logo
bob pugh Posted on May 14, 2007
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No flash popup on my rebel XTI

The pop up flash does not work nor does the flash indicator appear on the view finder. but when I attach my external flash all is well. anybody have any ideas whats wrong?

  • 2 more comments 
  • ozwillow Dec 11, 2007

    My husband got me a new external flash and changed some setting I think. Now when the external is off the pop up flash won't come up. No errors show and I can't get it to pop up in the manual mode either. It still takes a picture, just with out the pop up flash. Carrying around the external will be quite the hassle for simple jobs. Please help!!!!

  • Anonymous Jan 07, 2008

    I, too, have the same problem. I've been using an external flash more frequently lately with the holidays. I've never had a problem going back in forth between the built-in flash and the external...until now. My thought, too, is that the camera somehow thinks the external is still attached. I'll be completely bummed if I don't figure this out as I take many pics with two little ones and don't always feel like having the bulk of the external - especially outdoors. I'll post again if I find a fix. Thanks to all who posted before me to let me know I'm not alone :oP

  • Rodracer Jan 12, 2008

    pop up flash does not work after using external flash also I do not have flash indicator light on.I did leave battery out for about 8-9 hours but this did not help. My camera is a Cannon xti about 1 year old

  • ennuiimages Dec 16, 2008

    I am with all of you....same problem! My rebel Xti, after using the Speedlite 430II for the first time has not gone back to working with the normal flash...help help!

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I found the answer and fixed my flash. Look on http://photo.net/bboard/q-and-a-fetch-msg?msg_id=00ODWf

This will describe how, if you have been using a speedlite alot, than the little tab under the shutter release side of the hot shoe can get bent down thus constantly pressing down (toward the bottom of the camera) the small button which deactivates the pop-upNo flash popup on my rebel XTI - 1.gif flash even when the speedlite is not attached. Just bend the tab up a little with a jewler's screwdriver, turn the camera off and on and voila!! Fixed!!! Dan describes pushing the tab down, but on the xti, the tab needs to be bent up to release the flash deactivation switch and fix the problem. Thanks to Dan D on photonet for saving me a service call.

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Customer care support service number +1--833--{272}....[0777],,,,,,call them
The pop up flash does not work nor does the flash indicator appear on the view finder. but when I attach my external flash all is well.

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  • Posted on Dec 31, 2008
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Following these three websites I was able to get my flash going again. Canon only suggested to reset camera to defaults. Glad I came across these....

http://www.fixya.com/support/t147807-no_flash_popup_rebel_xti
http://photo.net/canon-eos-digital-camera-forum/00ODWf
http://www.conraderb.com/flashrepair/

A

Anonymous

I was having the same problem with my 350D --with the flash pop-up button now working while in "auto" mode, then discovered that the camera (is supposed to and does) controls the flash in (green box) auto mode while in "P" (Program) mode, you control the flash, if you press the flash button, it should pop-up.

A

Anonymous

I had the camera flash work once after this...i belive it thinks the flash is still attached. I think the temp solution was letting the camera sit 24 hours with no battery, too much a pain in the butt. The only other thing i did at that time was clean the connectors on the hotshoe. Also i have not tried it again to see if it was a fluke or not. It's interesting that we all have the same problem. Also there is no menu i could see to get the flash to come back on. If you manually get the flash to pop up(not easy, the button does not pop it up), it still does not flash. It would be interesting to see if anyone has a solution, or if i can recreate my success later when i have more time.

A

Anonymous

Same goes for my 350D. Seems a bit stange that at least two cameras would have the built in flash damaged after using an external flash. My feel is that my EOS still thinks the Speedlite is attached.

  • HBDT Dec 26, 2010

    I just fix mine!! Today 26 December 2010, guys, I went and I held the camera with one hand and with my other hand (palm) I hit it twice (not too hard) on the flash area and then I pushed the flash buttom, as result the flash was released and now is working fine. Don't forget to to put it in P mode first.
    Good luck!!
    Happy new year!
    HB

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I actually sent mine in for service with the pop-up flash problem (it was still under warranty). They had it back to me super fast! The service report stated: "It was found that the upper cover assembly was jammed the built-in strobe did not pop up. The upper cover assembly was cleaned."

Don't know if that's of any help - but if you are still under warranty (one year is standard) you may want to send it in at no charge (it only cost me about $6 to send it in, and that was with insurance via UPS). They also clean and inspect other things.

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  • Posted on May 19, 2007
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The flash tube or capacitor has blown I would think- Not a viable repair job even if parts are available- stick to the external.

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I have a canon rebel xti and the flash pops up but doesn't flash even when its dark this is when the setting is in full auto. any ideas? could the "bulb" have broken?

The short answer is yes, that is possible. It's also possible there is a circuitry problem. You will want to verify by trying to use an external flash and making sure it still works. The flash assembly is replaceable if needed.


Good luck!



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I think people were talking about cleaning the flash shoe, in case you use an external flash. However, there is a microswitch under the rails of the hotshoe on top of the camera that could be stuck in the down position.
If that's the case, some people use a toothpick to release it to the "up" position. If this switch is stuck, the camera thinks you have an external flash attached and ignores the popup flash.
The little pin people are talking about is the switch beneath the rails of the hotshoe. You might try to use the qtip and alcohol if it looks dirty. Take the camera in to a repair shop and just ask them where it is if you're still having a problem identifying it.
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If it's audibly trying and it won't pop up, it's stuck and something is blocking it. May need to send it in.
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http://www.flickr.com/photos/dougpardee/133066175/
Doug Pardee on flickr may be able to help as well.

Hope this helps you! If so, leave me a rating!
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I have a canon rebel xti with an 18 to 55 lens .. I recently bought an external flash to sit in the hot shoe .. now when I removed the flash from the hot shoe .. the cameras own flash will not pop up and...

I had the same problem.
Look closely at the hotshoe. Inside it, way over to the side, under one of the tabs on the side, is a tiny metal strip. When you attach an external flash, the strip is pushed down and holds down a tiny button that deactivated the pop-up flash. The strip can get bent so that it doesn't let the button come up even when the external flash is removed.
Very gently take a fingernail or a jeweler's screwdriver and run it underneath the metal strip. I had to do it a couple of times to get mine working again, but it's working great now!
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I found the answer and fixed my flash. Look on http://photo.net/bboard/q-and-a-fetch-msg?msg_id=00ODWf

This will describe how, if you have been using a speedlite alot, than the little tab under the shutter release side of the hot shoe can get bent down thus constantly pressing down (toward the bottom of the camera) the small button which deactivates the pop-up flash even when the speedlite is not attached. Just bend the tab up a little with a jewler's screwdriver, turn the camera off and on and voila!! Fixed!!! Dan describes pushing the tab down, but on the xti, the tab needs to be bent up to release the flash deactivation switch and fix the problem. Thanks to Dan D on photonet for saving me a service call.
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I found the answer and fixed my flash. Look on http://photo.net/bboard/q-and-a-fetch-msg?msg_id=00ODWf

This will describe how, if you have been using a speedlite alot, than the little tab under the shutter release side of the hot shoe can get bent down thus constantly pressing down (toward the bottom of the camera) the small button which deactivates the pop-up1.gif flash even when the speedlite is not attached. Just bend the tab up a little with a jewler's screwdriver, turn the camera off and on and voila!! Fixed!!! Dan describes pushing the tab down, but on the xti, the tab needs to be bent up to release the flash deactivation switch and fix the problem. Thanks to Dan D on photonet for saving me a service call.
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