Question about Electrolux Pronto 2-In-1 Stick/Hand Vacuum - Cayenne

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Electrolux 2 in 1 Ergorapido stick Vacuum. Motor runs then cuts out after 3 - 4 seconds. Sometimes it will run properly for 10 minutes so batteries are good. Why does it cut our usually?

This is the 10 battery model. Have stripped it down as far as reasonably possible and blown out the dust etc. Even when motor runs properly it does not sound as fast as it used to.

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If the hand held is working correctly (By itself) try pulling up a little bit on the 4 metal connection tabs on the wand. The connection tabs were not making a proper connection on my unit.

Posted on Jan 06, 2014

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Recall:Cordless Stick Vacuums by Electrolux Home Care Products Due to Bursting Batteries

Incidents/Injuries: Electrolux has received 34 reports of incidents in the U.S. involving damage to the vacuum and surrounding property. There have been two reports of minor injuries, including swollen hands and irritation to the eyes from contact with battery powder.
Description: This recall involves 2-in-1 cordless stick vacuums with a detachable hand vacuum and free-standing charger. Units involved in the recall have 9.6-volts printed on a serial plate on the underside of the handheld unit, and the following serial numbers: 074000001 through 085100001 and 74000001 through 85100001.

EL1000A - Pronto
EL1000B - Pronto
EL1000BX - Pronto
EL1000BZ - Pronto
PE1000B - Precision
EL1005A - Ergorapido
EL1006A - Ergorapido

Posted on Jan 14, 2013

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Posted on Jan 02, 2017

Roger Potts

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SOURCE: The motor running the beater bar on ny Electrolux

Check all the wiring connections to make sure they're tight.
1/2. Wiring to power nozzle motor or reset switch is loose.
1. Cord from power nozzle to upper wand. If the plastic portion of the wand is cracked near the cord connection, or the connections are blackened, they need replaced.
2. Wiring connection from hose handle to upper wand. Check for cracks and discoloration as in 1 above. Replace if necessary.
3. Hose connection to vacuum. Not likely, but possible.
4. There could very well be a break in the hose wiring.
You may need to take your vacuum, with hose and power nozzle, to an authorized Aerus Electrux service shop. They can try a new hoze to see if that's the problem. If there is a break in the wiring, the hose is probably worn in other areas as well, and should be replaced.

Posted on Oct 16, 2010

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1 Answer

Will not maintained power in high setting. Runs fine in low power setting.


I would recommend thoroughly cleaning all filters, most likely the high setting is overheating the motor and the thermal protection circuit is tripping. In other words, the motor isn't "breathing" well.

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Where do I find the serial number please


Not all items made by Eureka have serial numbers. Unless its a high end machine, there won't be a serial number. You will only find a model number which is just a general number defining what model the machine is.

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The machine shuts off after 2 - 3 minutes. Turning it off and back on gets about 10 secnd run. The batteries are NOT discharged. Have to it off and back on repeatedly ot finish the job.


The problem is not the battery pack. It is in the electronic over current circuit that prevents a possible overheating of the battery pack. My unit will run for 10 - 15 seconds and then shuts off. The over current sensor is reset by moving the power switch to the "OFF" position. If you turn the vacuum back on it will run for a few more seconds before shutting off again. There is a small circuit board in the vacuum that contains the over current protection circuit. It uses an NXP Semiconductor HEF4001BP quad 2-input NOR gate. If you are good at soldering you might try replacing this chip. Otherwise, buy a new vacuum. The problem is not in the thermal circuit breaker located in the handle. I have bypassed the breaker and the problem still occurs.

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The motor running the beater bar on ny Electrolux canister vacuum cleaner runs intermittently. It runs about 2 minutes and then cuts off and automatically starts again after a 1 to 2 minute interval. I...


Check all the wiring connections to make sure they're tight.
1/2. Wiring to power nozzle motor or reset switch is loose.
1. Cord from power nozzle to upper wand. If the plastic portion of the wand is cracked near the cord connection, or the connections are blackened, they need replaced.
2. Wiring connection from hose handle to upper wand. Check for cracks and discoloration as in 1 above. Replace if necessary.
3. Hose connection to vacuum. Not likely, but possible.
4. There could very well be a break in the hose wiring.
You may need to take your vacuum, with hose and power nozzle, to an authorized Aerus Electrux service shop. They can try a new hoze to see if that's the problem. If there is a break in the wiring, the hose is probably worn in other areas as well, and should be replaced.

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My electrolux ergorapido wont power on . Have only used it a few times. It has been on the charger for approximately 2 weeks without use.


If it will not come on there are several things you need to check. First off you should call and have your model type and serial number checked to be sure your unit isnt affected by the recall they had due to expanding batteries. Second you do have a 2 year warranty on the unit and if it wont even turn on there may be a defect. Are the blue charging lights coming on? If they are and your transformer is warm then there is more then likely a defective battery in the unit and you should contact customer service at 1800-896-9756

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