I can print from the computer, but I cannot scan from my printer to email, or to my picture album.....I am a senior citizen and every problem from easy on seems like a mountain that I don't have the equipment to conquer...thank you very much for your help and have a very Happy New Year..kindest regards...Nanci
You need to download and run the HP Scan Diagnostic Utility.
In theory, you click the link below. In practice you might have to cut and past the link into your browser address:
http://h10025.www1.hp.com/ewfrf/wc/genericSoftwareDownloadIndex?softwareitem=oj-45265-1&cc=us&lc=en&dlc=en
There are about fifty things that can go wrong with HP all-in-one units. Jack of all trades and master of none. If this doesn't help, write back with the exact error message you get; also how you tried to initiate the scan. B.T.W. I'm only 60, still learning too.
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