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Hello Terry, Are you sure the other caller does not have their phone button set on MUTE? That would cause them to hear you but you can't hear them. Do you have the same problem from other callers? If so, it must be a problem with your phone.
do factory settings press 2945#*# and then select factory settings this method will delete your all data so please first make backup, if this didnt solve the problem you need to give someone who repair hardware( maybe need to change speaker and mic).
if you cant hear caller voice. do one thing go to gallery and go to voice recorder and record some voice then save that then go to media and play recorded sound if its working means your loud speaker is working but not ear peic means (ear speaker) not working. so then you need to change ear speaker.you can do your self just watch video on online.
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