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Anonymous Posted on Oct 30, 2017

Brother DCP-350C magenta ink won't clean and print quality check shows multiple visible gaps

I've lost magenta ink quality. Have cleaned the print head multiple times but the magenta doesn't change. There are multiple gaps in the quality check (over half) and no amount of cleaning fixes the problem. It's only the magenta that's the problem. Cartridge is pretty much brand new and even changing it doesn't help.

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Andrew Henderson

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  • Brother Expert 394 Answers
  • Posted on Nov 04, 2017
 Andrew Henderson
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You have a blockage in the print head and/or feed line from the ink cartridge to the print head. One possible fix would be to make a pad of paper kitchen towel wet it and sit the print head on it overnight. With luck the pad will soak the blockage and draw ink through the head. Give the machine two self cleans and try a print quality test to see if you have made ANY improvement. If no improvement - forget it as the blockage has been there too long.

5 Related Answers

Anonymous

  • 832 Answers
  • Posted on Mar 02, 2008

SOURCE: Brother MFC5840 CN Print heads

Stuts,

I guess you have used generic ink carts.

You should buy an original brother ink cart.

When done so make sure all other carts are at full level:
Press menu then start b/k copy then fourtimes arrow up (tel.index). Machine will be in maintenance mode. press 7 then 6 then 4 then start b/k copy. Machine will refresh ink within tubes and print head and do some power cleaning. when finished press 7 then 6 then 3 then start bk copy to run an extra power purge.
Leave maintenance by pressing 9 then 9.

Do run a quality test print.

If you re lucky the ph will work again.

THERE IS NO WAY TO CLEAN THE PH OUTSIDE EXCEPT BY Power Purge (7-6-3) within maintnenace mode.

If you like to save money refill ORIGINAL Carts by drilling a 2mm hole into the top (O of brother brandname) . You can leave the hole open to refill the cart next time directly without taking it out of the printer.

Mix some 3ml 85%-glycerin alc (drugstore) with 3ml of destilled water and 5 ml of DYE(!) ink and refill the c/y/m cart.

For bk mix 1 ml glycerin alc with 4ml dest. water and 15 ml bk DYE ink (shake well before refill).

This is -nearly- the exacte mixture of original brother ink.

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Anonymous

  • Posted on Jun 14, 2008

SOURCE: Brother DCP-130C refuses to print the magenta ink

If you don't print at least once a month, you will clog the machine. You unfortunately have to get it fixed by a professional or get a new printer. Sorry!

Anonymous

  • 86 Answers
  • Posted on Jun 05, 2009

SOURCE: Brother MFC 5840 won't print red. ink is full. printer head clean

If the regular cleaning does not work, you can try the power purge. Perform it by doing the following:

  • Press Menu, 2, 8, 6, 4 quickly (within about 1-2 seconds from the menu-press, all five buttons should been placed, in order).
  • The display and some buttons should start flashing, and it should say "Maintenance".
  • Press 7, 6.
  • It should say "CLEANING ALL", press right arrow key until you get "CLEANING MAGENTA" or similar.
  • Press 3, it should now change to POWER_P or P_PURGE. Press Mono/Black Start.
  • The display should say "Cleaning", when it's done, it will say Maintenance again.
  • Press 99 and you will leave Maintenance mode, you can now try and see if magenta works again.
If it doesn't work, you'd probably need chemicals to clean the ink tubes. But, this power purge should work.

JM Alvis

  • 164 Answers
  • Posted on Feb 08, 2010

SOURCE: My brother printer dcp-165C can't print black

Routine maintenance and keeping full ink tanks will prevent this problem, however if you have the problem you can resolve it by doing the following:
1. Clean your print head using denatured alcohol solvent which can be purchased from most hardware stores. If unavailable, use 91% Alcohol (isopropyl alcohol (first aid antiseptic) which is available for less than a dollar at most Walmart pharmacy departments.

*Warning: You may want to use a pair of latex exam gloves as this is a messy process and can stain your fingers.
Time necessary 45-50 minutes
Supplies needed:
Isopropyl Alcohol or denatured alcohol
paper towels
latex gloves
sink, bowls and or basin
can of compressed air
very small screw driver
tablespoon or baby bulb type syringe
warm water

PROCEDURE:
1. Lift print head from printer. It pulls out easily because it is held in with the same down lever that holds the cartridge in place.
2. Put two layers of paper towels in the bottom of a dish to protect sensitive sprayer heads.
3.Put enough solvent in dish to cover the screens on which the cartridges sit when in use.
4. Take the two small screws out that hold the white ceramic piece
5. Gently, pry the ceramic piece back and away , to reveal the underside (No need to pull away the glued points on the sides.)
6. Gently, move head up and down to slosh solvent around it the best as you can. Use a table spoon or syringe to pour solvent over all orifices in the print head, turning it upside down and then back a few times.
7. Use canned air with a plastic straw to blow into and through all orifices, alternately sloshing/swishing and pouring solvent over head (be careful not to touch any of the holes, screens, or sprayer heads with anything)
8. Empty dirty solvent from bowl and replace with paper towels and clean solvent. Soak for approx 10 minutes. Rinse again with clean solvent poured directly on all parts, letting solvent overrun and fall into dish or basin.
9. Gently shake the solvent off the head, take it outside and spray with compressed air into all orifices to clear out and help evaporate any remaining solvent. Let sit on a clean paper towel for approx 20 minutes. (There may be a little ink bleeding out of the head, but once it dries completely it does not present any problems.
10. Reinstall head, cartridges and it will print like a new printer.

SUGGESTION: For many years of problem free printing, keep a double set of ink cartridges, one set full at all times. Whenever a cartridge runs out of ink, replace it IMMEDIATELY, with a new one or a refilled one. This gives the print head no chance to dry out and create clogged heads. Routine maintenance of cleaning the heads every 24 months does wonders for keeping your printer in new condition.

Hope this helps. .

Anonymous

  • 7 Answers
  • Posted on May 11, 2011

SOURCE: Wrong ink in slot

POWER PURGE!!

Hold down the menu key. While still holding the menu key, unplug the machine and plug it back in. Do not let go of the key until the machine reboots and the screen says "maintenence". Hit the following keys: 7, 6, 4,black start. The machine will then go into "power purge" or deep clean mode for about 5-7 minutes. When complete hit: 99 to get out of maintanence and reboot. Be sure to have extra ink cartidges on hand as it does use up a lot of ink but this process works the best every time when the printer wont print

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The black ink on my Brother DCP-130C won't print and it's a brand new ink cartridge. I thought it was a defected cartridge so I bought another one, same thing. The other 3 colours print ok though....

I have the same problem. Everything on the printer is working just fine. It'll do a test page just fine, so everything's working right. The %$^ thing just won't print. It makes noise like it's printing when you give it a print job, but it spits out blank pages.
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I have a problem with print quality of my Brother printer mFC-6490CW, I have run the ink management utility, the black, yellow and magenta printed to about 95% just one dotted line missing on the black,...

Well, this is a common problem with people who purchase Brother printers, but do not always use Brother Ink Cartridges. Brother has a cleaning agent in the print cartridge and the compatibles do not.

"If you have a lack of one (or more) color do the following:

Make sure all carts are full, placed well and are secured. Insert a new ORIGINAL BROTHER CART for the one that shows no color.

Press menu then start bk-copy then four times arrow up quick after another. machine will switch into maintenance mode and all lights will flash. Press 7 then 6 then 4 then start bk-copy. machine will initialize the carts and refresh ink within tubes and print head. After that it does some power cleaning. When finished press 7 then 6 then 3 then start bk-copy. machine will run a power purge. when finished press 9 then 9 to leave the maintenance mode. do run a quality test print.

This should clean the lines out and clear up your issue.
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Install ink and not been used however tried putting inks in more than once yet it still say no yellow pink or magenta

Remove your printer from the PC and uninstall the printer software. Now reinstall the printer software and connect the Printer to be detected and installed. Check printer properties to see the ink levels.
Use head cleaning before a test is taken . It is possible that the head is not reacting to the need of the command , can be an issue with ink drying , can also be poor ink cartridge contacts.

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Toubleshooting and routine maintainance is what comes oout on myscreen

Found this on the web. Click on link below to print the entire manual out to keep. Below are steps to do cleaning. If you find this helpful pls rate me. Thanks and Good Luck.

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_210C_420CN_EN_286.PDF

How to improve print quality Cleaning the print head
To ensure good print quality, the MFC will regularly clean the print head. You can start the cleaning process manually if needed. Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at once.
Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.
Caution
Do NOT touch the print head. Touching the print head may cause permanent damage and may void the print head’s warranty.
1 Press Ink.
2 Press or to select Cleaning.
Press Menu/Set.
3 Press or to select Black, Color or All.
Press Menu/Set.
The MFC will clean the print head. When cleaning is finished, the MFC will go back to standby mode automatically. If you clean the print head at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on page i).
Checking the print quality
If faded or streaked colors and text appears on your output, some of the nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.
1 Press Ink.
2 Press or to select Test Print.
Press Menu/Set.
3 Press or to select Print Quality.
Press Menu/Set.
4 Press Color Start.
The MFC begins printing the Print Quality Check Sheet.
5 Check the sheet to see if the quality is OK by following these steps:
Color block quality check
The LCD shows:
6 Check the quality of the four color blocks on the sheet.
7 If all lines are clear and visible, press 1 (Yes), and go to Step 10.
OR
If you can see missing short lines as shown below, press 2 (No).
The LCD will ask you if the print quality is OK for black and three colors.
OK Poor
Is Quality OK?
1.Yes 2.No
Black OK?
1.Yes 2.N
8 Press 2 (No) for Black or three colors
with a problem.
The LCD shows:
Press 1 (Yes). The MFC will start cleaning the print head.
9 After cleaning is finished, press Color Start. The MFC will start
printing the Print Quality Check Sheet again and then return to
step 5.
10 Press Stop/Exit.
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Cannot print keeps saying clean printer cannot find info to do it

Found this on the web. Click on link below to print the entire manual out to keep. Below are steps to do cleaning. If you find this helpful pls rate me. Thanks and Good Luck.

http://www.brother-usa.com/ModelDocuments/Consumer/Users%20Manual/UM_MFC_210C_420CN_EN_286.PDF

How to improve print quality Cleaning the print head
To ensure good print quality, the MFC will regularly clean the print head. You can start the cleaning process manually if needed. Clean the print head and ink cartridges if you get a horizontal line in the text or graphics on your printed pages. You can clean Black only or three colors at a time (Cyan/Yellow/Magenta), or all four colors at once.
Cleaning the print head consumes ink. Cleaning too often uses ink unnecessarily.
Caution
Do NOT touch the print head. Touching the print head may cause permanent damage and may void the print head’s warranty.
1 Press Ink.
2 Press or to select Cleaning.
Press Menu/Set.
3 Press or to select Black, Color or All.
Press Menu/Set.
The MFC will clean the print head. When cleaning is finished, the MFC will go back to standby mode automatically. If you clean the print head at least five times and the print has not improved, call Brother Customer Service (see Brother numbers on page i).
Checking the print quality
If faded or streaked colors and text appears on your output, some of the nozzles may be clogged. You can check this by printing the Print Quality Check Sheet and looking at the nozzle check pattern.
1 Press Ink.
2 Press or to select Test Print.
Press Menu/Set.
3 Press or to select Print Quality.
Press Menu/Set.
4 Press Color Start.
The MFC begins printing the Print Quality Check Sheet.
5 Check the sheet to see if the quality is OK by following these steps:
Color block quality check
The LCD shows:
6 Check the quality of the four color blocks on the sheet.
7 If all lines are clear and visible, press 1 (Yes), and go to Step 10.
OR
If you can see missing short lines as shown below, press 2 (No).
The LCD will ask you if the print quality is OK for black and three colors.
OK Poor
Is Quality OK?
1.Yes 2.No
Black OK?
1.Yes 2.N
8 Press 2 (No) for Black or three colors
with a problem.
The LCD shows:
Press 1 (Yes). The MFC will start cleaning the print head.
9 After cleaning is finished, press Color Start. The MFC will start
printing the Print Quality Check Sheet again and then return to
step 5.
10 Press Stop/Exit.
There is more, but too long to put here.
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Brother DCP-310CN Magenta not printing

Hello!

Here is the manual to this device.

Please check the troubleshooting part. Hope it will help!
https://manualsbrain.com/en/products/brother-dcp-310cn
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Unable to print BLACK

The machine should begin cleaning automatically, and the LCD will alternately show "CLEANING" and "PLEASE WAIT". When the machine completes its cleaning cycle, the LCD will display the date and time. Print the Print Quality Check Sheet and see if all colors are present:

    1. Press the Ink Management key.
    2. Use the up or down navigation key to select TEST PRINT.
    3. Press Set to confirm your choice.
    4. Use the up or down navigation key to select PRINT QUALITY.
    5. Press Set to confirm your choice. Press the Color(Colour) Start key to print the Test Sheet.
If one or more of the colors is still missing from the printed page, cleaning the print head may resolve this problem. When cleaning the print head, you are given the option to clean BLACK ONLY, three colors at a time (CYAN, YELLOW, and MAGENTA), or all four colors at once. For this issue we recommend cleaning only the affected color. If more than one color is missing then select ALL. Follow the steps listed below to clean the print head:

Cleaning the Print Head
  1. Press the Ink Management key.

  2. Use the up or down navigation key to select CLEANING.

  3. Press Set to confirm your choice.

  4. Use the up or down navigation key to select the color that is not printing
    -OR-
    Select ALL if more than one color is not printing.

  5. Press Set to confirm you choice.

  6. The machine should begin cleaning automatically, and the LCD will alternately show "CLEANING" and "PLEASE WAIT". When the machine completes its cleaning cycle, the LCD will display the date and time.

  7. Test by printing the "Print Quality Check Sheet":

    1. Press the Ink Management key.
    2. Use the up or down navigation key to select TEST PRINT.
    3. Press Set to confirm your choice.
    4. Use the up or down navigation key to select PRINT QUALITY.
    5. Press Set to confirm your choice. Press the Color(Colour) Start key to print the Test Sheet.
If one or more of the ink colors is still missing from the printed page, repeat the print head cleaning steps listed above up to 4 more times. After each cleaning, print the Print Quality Check Sheet to see if there is any improvement.

I hope it helps!!!
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Brother DCP-130C refuses to print the magenta ink

If you don't print at least once a month, you will clog the machine. You unfortunately have to get it fixed by a professional or get a new printer. Sorry!
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