HP cp1215 toner tray stuck

Sounds like you have a defective cartridge. Replace that cartridge and retry.

You do have a problem that needs fixed, but you dont have to take it apart to get the toner tray to come out. Just open and close the front door, when the machine starts to turn its motor after 1 second open up the front door and the toner drawer will come out. I am working on one right now to see what causes this, but in the meantime this will allow you to access the toners

open front door, when machine starts to run and turn motors about 1 second, open front door. Toner tray should slide out now.

Jams

Clearing jams

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove jams.
Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not pull jammed media against the direction of travel through the paper path to avoid damage
to the printer.

To prevent damage to the printer when clearing jams, including jams in the output bin, always open the
print-cartridge door and remove the print cartridge. Keep the door open and the cartridge out until the
jam has been cleared. Opening the print-cartridge door and removing the print cartridge relieves tension
on the printer rollers, which prevents damage to the printer and makes the removal of jammed pages
easier.

Occasionally, media becomes jammed during a print job. You are notified of a media jam by an error
from the software and the printer control panel lights. See Control-panel lights (HP LaserJet 1010 series
printers) on page 102 or Control-panel lights (HP LaserJet 1020 printer) on page 106.

The following are some of the causes of media jams:

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The input trays are loaded improperly or are too full. See Loading media on page 25.

NOTE When you add new media, always remove all of the media from the input tray and
straighten the stack of new media. This helps prevent multiple sheets of media from feeding
through the printer at one time, reducing media jams.

The media does not meet HP specifications. See Media specifications on page 21.

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Typical media jam locations

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Print cartridge area: See Removing a jammed page on page 43.

Input tray area: If the page is still sticking out of the input tray, gently try to remove it from the input
tray without tearing the page. If you feel resistance, see Removing a jammed page on page 43.

Output path: If the page is sticking out of the output bin, see Removing a jammed page


NOTE There might be loose toner in the printer after a media jam. This toner clears up after
a few sheets are printed.

Removing a jammed page

Use the procedures in this section to remove a jam.

CAUTION Media jams might result in loose toner on the page. If you get any toner on your
clothes, wash them in cold water. Hot water will permanently set the toner into the fabric.


Partshere Troubleshooting

CAUTION To prevent damage to the printer when clearing jams, including jams in the output
bin, always open the print cartridge door and remove the print cartridge.

To prevent damage to the print cartridge, minimize its exposure to direct light. Cover the print
cartridge with a sheet of paper.

NOTE The following illustrations show the HP LaserJet 1020 printer. The same procedure is
used to remove a jam in the HP LaserJet 1010 series printers.

1

Open the print cartridge door, and remove the print cartridge.

2

Grasp the middle edge of the side of the media that is most visible, and carefully pull it free from
the printer.

CAUTION Do not use sharp objects, such as tweezers or needle nose pliers, to remove
jams. Damage caused by sharp objects will not be covered by the warranty.

CAUTION Always pull jammed media in the direction it would travel through the paper path.
Do not forcefully pull jammed media against the direction of travel through the paper path to
avoid damage to the printer.


3

When you have removed the jammed media, replace the print cartridge, and close the print cartridge
door.

After clearing a media jam, you might need to turn the printer off then on again.

NOTE When you add new media, remove all of the media from the input tray and straighten
the stack of new media.

Here are the things that a steady red light may indicate (from the Owner's Manual):

• A paper jam has occurred. To solve the problem, see "Clearing Jams in the Paper Tray". • The front cover is open. Close the front cover. • The top cover is open. Close the top cover. • The paper tray is empty. Load paper in the tray. See "Loading Paper". • A toner cartridge is not installed. Install a toner cartridge. See "Installing the Starter Toner Cartridge".
• A paper jam has occurred. Check the paper tray area.
• The front cover is open. Close the front cover.
• The top cover is open. Close the top cover.
• The paper tray is empty. Load paper in the tray.
• A toner cartridge is not installed. Install a toner cartridge.

This is a cartridge related issue. Open the front cover (pull back from top) and pullout the toner cartridge tray. Carefully remove toners one by one and clean the green rollers gently with a dry, lint free cloth. When you would remove the last yellow toner, look under the tray for any spilled toner and clean it (if any). you may need to repeat this process more than once.

Hope it helps! Good Luck!
CreativeTECH

Hi slicknick58,

Paper jam message occurs when there are stuck papers inside the printer. There are several ways on how to correct this problem, either you remove the visible stuck paper manually or replace the toner or ink cartridge. Below are the steps you'll want to follow when this problem still occurs.

1. Turn off the printer. Turn the printer off and on to see if it can automatically clear some or all of the jam.

2. Inspect the location or tray the printed paper ejects to. If the stuck paper is visible manually remove it. Remove any paper trays. Inspect them for wrinkled or damaged paper.

3. Open the printer door that allows you access to the printer ink cartridges or toner and look for any stuck paper. If the stuck paper is visible manually remove it.

4. If necessary, remove the toner or ink cartridge. Place it in a bag or away from light to avoid damaging it.

5. If you find a piece of jammed paper, remove it by holding it with both hands and pulling firmly. The goal is to keep the paper from tearing. If several pieces are jammed together, try pulling out the middle piece first to loosen the jam.

6. If the paper does tear, try rotating the roller gears manually to free the paper . Don't force anything.

7. Replace the toner or ink cartridge and paper trays, close any doors you opened and turn the printer back on.

8. If the printer paper jam message still appears, then there is still some paper in the printer. Reinspect the paper path and try repeating the above steps again.

Hope it helps.

Thank you for using FixYa.

The cyan toner cartridge (CB541A) spilled toner, change it for a new one.

Per your user manual, here is a list of all the LED status':

Jam ()

Orange

On

A paper jam has occurred. (See Clearing paper jams.)

Online/Error ()

Off

• The machine is off-line.
  

Green

On

• The machine is in power saver mode.
  

• The machine is on-line and can receive data from the computer.
  

Blinking

• When the LED slowly bilnks, the machine is receiving data from the computer.
  

• When the LED rapidly blinks, the machine is printing data.
  

Red

On

• The cover is opened. Close the cover.
  

• There is no paper in the tray. Load paper in the tray.
  

• The machine has stopped due to a major error.
  

• Your system has some problems. If this problem occurs, contact your service representative.
  

• A toner cartridge has almost reached its estimated cartridge life[a]. It is recommended to replace the toner cartridge. (SeeReplacing the toner cartridge.)
  

Blinking

• A minor error has occurred and the machine is waiting for the error to be cleared. When the problem is cleared, the machine resumes.
  

• Small amount of toner is left in the cartridge. The estimated cartridge life[a] of toner is close. Prepare a new cartridge for replacement. You may temporarily increase the printing quality by redistributing the toner. (See Redistributing toner.)
  

Open front door, remove toner cartridge, look for paper pick up roller (small rubber under toner cartridge) Use wet cloth or alcohol to clean it!
Good luck!