SanDisk Sansa e250 MP3 Player Logo
Anonymous Posted on May 02, 2007

Songs won't load

My MP3 doesn't play any songs. It just gives me a message that I need to renew my subscription tracks. I got the songs off Best Buy music store for free for 3 months. I can't play any of the songs. Help me!

1 Answer

ThaMp3Doctor

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  • Master 8,597 Answers
  • Posted on May 26, 2008
ThaMp3Doctor
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Joined: Feb 04, 2008
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Renew your sub, dude

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Songs folder appears empty but when device connected to pc all songs visible

The subscription/license on the songs could have lapsed, or you downloaded tracks that have play rights (will play on your computer) but not transfer rights (transfer rights allow you to play a particular song on an mp3 player). Songs that are in true mp3 format will not give you such problems.

As the question was stated, that is the best answer I can give you for now.
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If you got your songs from a music service, especially Rhapsody, the songs have a fixed-term DRM license on them. After a certain period of time - sometimes as little as 3 days - you have to resynchronize the songs to the music service from where you got the songs. If you let your music service subscription lapse, then the songs will not be usable until you renew your subscription. This process of resynchronizing the songs to the music service does not always go smoothly. Sometimes synchronizing through Rhapsody or another service does not resolve your issue - in this case, you will have to go through the long, tedious process of deleting the affected songs off of your player and reloading them - either through the music service or through Windows Media Player.

If you never want to deal with this problem again, the solution is to only download songs that are in mp3 format. Mp3 files do not expire once your music service subscription has expired, and they do not give you strange messages to resynchronize the files.

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Your solution is to subscribe to Rhapsody's Mp3 Only service - it is more expensive, but you can continue to use the songs after your subscription has expired. Rhapsody offers several subscriptions - the only one that will solve your problem is the Mp3 Only service. Cheaper alternatives are more risky (virus-prone), but they include Limewire, Frostwire, and Morpheus - beware: all 3 of these services offer songs in multiple file formats - make sure that the songs you download are in mp3 format. Some ISP's will cut off your internet service if you use Limewire.

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What the MP3 player is telling you is that because you have subscription music and not purchased music, the DRM allows you to only play the song or songs 30-90 days after download. To continue to listen to the songs, you will need to open your Media Manager software (Best Buy Digital Music Service, Rhapsody, WMP11, Media Monkey, etc) connect your MP3 player to the PC, identify the MP3 player through the media manager and tell it to re-authorize your tracks. Once its finished you'll be able to play your songs for another 30-90 days. You will need to repeat this re-authorizing to continue to play the tracks.
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Renew your Rhapsody subscription and resync
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