Can fax out but not receive faxes

If you want to speak to the recipient before sending a fax, or if the recipient does not have a fax machine that can receive faxes automatically, send a fax manually after speaking to the recipient on the telephone to check whether the recipient can receive faxes.

1. Make sure that the machine is turned on.
2. Press the FAX button.The Fax standby screen is displayed.
3. Load the documents in the ADF
4. Adjust the scan contrast and resolution as necessary.
5. Lift the handset of the telephone connected to the machine.
6. Use the telephone to dial the recipient's fax/telephone number.
7. Speak to the recipient.
   When you hear a high-pitched signal instead of the recipient's voice, you cannot check whether the recipient can receive faxes. If you want to stop sending the fax, replace the handset. If you want to send the fax, go to step 9.
8. Ask the recipient to set the recipient's fax machine to receive faxes.
9. When you hear a high-pitched signal, press the Color button or the Black button.
   Press the Color button for color transmission, or the Black button for black & white transmission.
   
10. Hang up the handset

Faxes machines are capable sending and receiving data documents. First the sender sends to another machine details providing the return addresses. Requetsing the receive to reply the to the fax also requires providing fax numbers.

go to menu option and choose the option fax and set the parameter like auto receive or manual set the ring auto answer mode after certain ring. If it is in auto receiving mode it will receive the fax after the ring which you set.

B-CRT is just asking for a new black cartridge, fax will not print until it's replaced so you don't get a partial fax that you can't get back after printing.

mailcenter12 --

Here are the instructions for retrieving the fax's from the memory:

(I found this at: http://safemanuals.com/annexe_MX310%20series%20Easy%20Setup%20Instructions_CANON_PIXMA%20MX310-_E.htm
)

�� Printing a List of Documents in Memory
The machine can print a list of documents stored in memory (the memory list) showing the
transaction number (TX/RX NO.), transaction mode, recipient, number of pages, date, and
transmission time of each document. When printing or deleting documents in memory, specify a
document by its transaction number.
1 Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button two times.
The memory list is printed.
�� Printing or Deleting a Document in Memory
1 Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button.


Hope this helps!

-- RT

PS - If useful, don't forget to vote!

michael885 -

Your unit has a certain amount of memory designed to store faxes... if they are stored there, here are the instructions for retrieving the fax's from the memory:

(I found this at: http://safemanuals.com/annexe_MX310%20series%20Easy%20Setup%20Instructions_CANON_PIXMA%20MX310-_E.htm
)

�� Printing a List of Documents in Memory
The machine can print a list of documents stored in memory (the memory list) showing the
transaction number (TX/RX NO.), transaction mode, recipient, number of pages, date, and
transmission time of each document. When printing or deleting documents in memory, specify a
document by its transaction number.
1 Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button two times.
The memory list is printed.
�� Printing or Deleting a Document in Memory
1 Press the FAX button, then press the Menu button.
2 Press the [ or ] button to select MEMORY REFERENCE.
3 Press the OK button.


Hope this helps!

-- RT

PS - If useful, don't forget to vote!

the printer has a fax modem either on board or on its own.the board is faulty.

disconnect all equipments using the phone line (everything)
connect the fax directly to a wall jack (a working one)

Send a one page black and white text fax to 1-888-473-2963

When your fax is received by the Test Fax Service, a return fax will be generated to you within five minutes confirming that fax was received. This verifies that you can both send and receive a fax with your fax machine.

Do you have the phone you are answering with connected through the fax machine? If you have the machine set in 'tel priority' mode, the machine will not begin receiving a fax until you press 'FAX' and the 'color' or 'black' button. Alternatively, if you have your phone connected to the 'telephone' jack on the machine (next to the 'L' jack), you can press '2' and '5' on the telephone keypad to turn the machine on in fax receive mode.

Receive Mode Setting
On the operation panel, press the following buttons to select the appropriate receive mode.

1. Press <Fax>.
   
   
2. Press <Menu>.
   
   
3. Press the right or left arrow button to select [Receive mode set], then press <OK>.
   
   
4. Press the right or left arrow button to select the receive mode that best suits your needs, then press <OK>.
   
   
   FAX ONLY MODE: When you want to receive only faxes automatically with your machine, or have a dedicated telephone line for FAX use only.
   
   MANUAL MODE: When you receive mainly voice calls and sometimes faxes, or want to receive faxes manually.
   ANS MACHINE MODE: When you want to receive voice messages on your answering machine and receive faxes automatically.
   FAX/TEL AUTO SW: When you want to receive faxes automatically as well as voice calls.
   DRPD: When you have subscribed to a DRPD service with your telephone company.
   
   
5. Press <Stop/Reset> repeatedly to return to fax standby mode.

Sending Methods

• Memory sending
• Manual sending

Sending From Your Machine (Memory Sending)

1. Load the document on the Platen Glass or the ADF.
   
   
   Sending from the platen
   
   Important: When sending a double-sided document, set the document on the Platen Glass. You cannot scan double-sided documents from the ADF.
   
   
   
   
   
   Sending from the ADF
   
   *MP830 shown
   
   
2. Press <FAX>.
   
   
3. Adjust the settings for your document as necessary.
   
   
4. Dial the recipient's number using the numeric keys or speed dialing.
   
   
5. Press <Color> for color sending, or <Black> for black & white sending.
   
   
   • When the document was loaded on the Platen Glass:
     
     
     1. When the following message is displayed, load the next page on the Platen Glass.
        
        
        
        If you have only one sheet to scan, press <OK>..
        
     2. Press <Color> to send in color, or <Black> to send in black and white.
        
        IMPORTANT: If you do not press the same button you pressed in step 5, the machine does not start scanning.
        
     3. Repeat steps 5a and 5b to scan in all pages of the document.
        
     4. Press <OK>.
        
        
   • When the document was loaded in the ADF:
     
     The machine starts sending automatically after the document is scanned in.
     
     Note: Color sending is available only when the recipient's fax machine supports color faxing.
     

• To cancel sending before sending a fax, press <Stop/Reset>.
• To cancel memory sending while sending a fax, follow any instructions on the LCD after pressing <Stop/Reset>.
• If the document remains in the ADF after pressing <Stop/Reset> during sending a fax, press <OK>. The remaining document is automatically fed out.
  
  

Sending From Your Machine (Manual Sending)
Use manual sending when you want to talk to the recipient before sending a document, or if the recipient does not have a fax machine that can receive automatically.
Caution:

• With manual sending, you cannot use the Platen Glass to send documents.
• You will need to connect a telephone to your machine if you want to talk to the recipient before sending a document.

Follow this procedure:

1. Connect a telephone to your machine if you want to talk to the recipient before sending a document
   
   
2. Load the document in the ADF.
   
   
   
   
   
   Sending from the ADF
   
   
3. Press <FAX>.
   
   
4. Adjust the settings for your document as necessary.
   
   
5. You can lift the handset if one is connected to the machine.
   
   
6. Dial the recipient's number using the numeric keys or coded speed dialing.
   
   
7. Talk through the handset to the recipient. (If you hear a high-pitched signal instead of the
   recipient's voice, go to step 9.)
   
   
8. Ask the recipient to set recipient's fax machine to receive faxes.
   
   
9. When you hear a high-pitched signal, press <Color> for color sending, or <Black> for black & white sending. Then hang up the handset.