The faxes wont go through and it wont receive anything either. basically the fax machine's disconnected i think. any way i can fix it right now from home?

The #018 code indicates a problem connecting to the receiving fax machine.
That phone line maybe busy or disconnected. It can indicate that the receiving machine didn't answer and provide the expected fax tones within 35 seconds. The settings for your fax machine may be incompatible with the receiving fax machines settings. The L100 Fax Phone is compatible with G3 fax machines. (The communication issue between compatible machines means that they do not successfully handshake before the fax can be sent. It's like one machine is speaking Greek and the other Mandarin Chinese.) Check with the person to whom you are sending the fax and make sure that they aren't having telephone issues. Ask if the fax machine is ready to receive the fax. Also check that the two fax machines are compatible with each other.

If you are sending the fax to someone in a different country, you need to add a pause between the country code and the fax number. The Fax Phone needs a pause here to ensure proper dialing.

I hope this helps. You can get some information on fax problems from the Canon Knowledge Base, https://support.usa.canon.com/kb/index?page=content&id=ART152562&cat=5258B001&actp=LIST&showDraft=false and the Fax Machine Basic User Manual. The current link to the manual is https://gdlp01.c-wss.com/gds/8/0300007218/04/FAXPHONEL100_BASIC_usEN_3.pdf . See page 79 for information on the #018 code.

Cindy Wells

Hi Janet
Try using a standard phone to call your Fax Line
Connect a phone to this Line to test for voice
Disconnect Fax Machine from Phone Line
Reset Fax machine
The Fax machine is supposed to respond to the right tones being sent down the voice line
If it is not responding & all else works then check your Fax settings for "Receiving"

The document does not feed into the machine.
Be sure the document is not wrinkled, and you are putting it in correctly. Check that the document is the right size and not too thick or too thin. (See document types and sizes on page 43).
You cannot receive faxes automatically. Check if "TEL" appears on the right side of the display. In TEL mode, you
cannot receive a fax automatically. Be sure the handset is seated on the cradle properly.
The machine cannot receive faxes manually. Do not hang up the handset before pressing Start/Enter to receive a
fax.
The machine does not send anything. Check that the document is loaded face down. Send should show up
in the display after it dials. Check if the machine to which you are sending can receive your fax.

YOUR PROBLEM IS CAUSED BY STATIC ON THE PHONELINE NOT YOUR FAX. BOTH MACHINES TRY TO SLOW DOWN TO UNDERSTAND INTERNATIONALMESSAGE OF FAX COMMUNICATION THEY MUST UNDERSTAND 95% OF MESSAGE OR THEY WILL DISCONNECT YOU CAN TRY NEW PHONECORD 1.00 AT DOLLAR STORE ORCALL YOUR PHONE CO.

that's right,you would be able to send fax,but wont be able to hear the fax tone,your fax ring shoud be 2 rings higher than answering machine,or else,do 1 thing when you hear the ring,just pick up the receiver u wud be able to hear the fax tone,do not disconnect the call,just keep the receiver aside without disconnecting,and then press start fax...you will be able to receive fax...........

Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test

1. Load plain white paper into the input tray.
2. Press the Setup button ( ) on the product control panel.
3. Press the right arrow ( ) to select Tools , and then press OK .
4. On the Tools menu, press the right arrow ( ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.

Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line

1. Disconnect the telephone cord from the back of the HP fax product.
2. Figure 1: Two-wire telephone cord
3. Pick up the handset of the telephone and check for a dial tone.
   
4. On the single-line telephone, dial the fax number of the receiving fax machine.
   • If the receiving fax machine answers the call, continue with the next step.
5. Hang up the single-line telephone.
6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.

Step two: Change the HP fax settings

1. Connect phone line into line 1
2. Press the Setup button ( ) on the product control panel.
3. Press the right arrow ( ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow ( ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
4. Use the HP Fax Test Service to try to send and receive a fax.

If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.

1. Press the Setup button ( ) on the product control panel.
2. Press the right arrow ( ) to select Advanced Fax Setup , and then press OK .
3. Press the right arrow ( ) to select Fax Speed , and then press OK .
4. Press the right arrow ( ) to select Medium , and then press OK .
5. Use the HP Fax Test Service to try to send and receive a fax

Use the HP Fax Test
The telephone number for this service is 1-888-HPFaxme (1-888-473-2963). The fax service receives faxes and returns faxes within 5 to 7 minutes to the number contained in the fax header. Solution two: Run a fax diagnostic test

1. Load plain white paper into the input tray.
2. Press the Setup button ( ) on the product control panel.
3. Press the right arrow ( ) to select Tools , and then press OK .
4. On the Tools menu, press the right arrow ( ) to select Run Fax Test , and then press OK . The fax diagnostic test prints.

Solution three: Check the telephone line and change the HP fax settings Step one: Test the telephone line

1. Disconnect the telephone cord from the back of the HP fax product.
2. Figure 1: Two-wire telephone cord
3. Pick up the handset of the telephone and check for a dial tone.
   
4. On the single-line telephone, dial the fax number of the receiving fax machine.
   • If the receiving fax machine answers the call, continue with the next step.
5. Hang up the single-line telephone.
6. Use a second telephone line or a cellular telephone to call the telephone number assigned to the HP fax product.

Step two: Change the HP fax settings

1. Connect phone line into line 1
2. Press the Setup button ( ) on the product control panel.
3. Press the right arrow ( ) to select Basic Fax Setup or Advanced Fax Setup , and then press the right arrow ( ) again to change the menu option settings to the settings listed in the following table. Fax menu Fax menu option Setting Basic Fax Setup Rings to Answer 1 or 2 (At least one more ring than a telephone answering machine, if an answering machine is connected.) Advanced Fax Setup Answer Ring Pattern All Rings
4. Use the HP Fax Test Service to try to send and receive a fax.

If the HP fax product still cannot send or receive a fax, continue to the next solution. Solution four: Check VoIP digital telephone line Using a VoIP telephone service can cause faxing to fail because fax transmissions are sensitive to the timing of the signals used to transmit the fax. If using a VoIP digital line is necessary, changing the Fax Speed Adjustment setting to Medium might improve the ability to send a fax over a VoIP telephone line. Use these steps to change the fax speed adjustment to a lower speed.

1. Press the Setup button ( ) on the product control panel.
2. Press the right arrow ( ) to select Advanced Fax Setup , and then press OK .
3. Press the right arrow ( ) to select Fax Speed , and then press OK .
4. Press the right arrow ( ) to select Medium , and then press OK .
5. Use the HP Fax Test Service to try to send and receive a fax.

I don't believe there is anything wrong with your fax machine. I think the receiving party may have a DIGITAL phone line.

If you can make a full copy with your machine then, your machine is OK.

REPLACE CIS SCANNING UNIT HAPPY FAXING OMNIPRESENT