Hp 920xl black error - HP 920XL Black High-Capacity Inkjet Cartridge

Regarding the HP 920 (or HP 920XL) black ink cartridge error message ("Cartridge missing or defective", "Error", etc.) which is preventing printing to your HP OfficeJet 6500 (A / A Plus) printer, this is either a connectivity issue between the cartridge and the sem-permanent PRINTHEAD assembly (i.e. dirty contacts at base of ink cartridge), the PRINTHEAD is dirty or has a possible connection issue, or the printer firmware is hung up and the printer needs to be 'reset'. Please perform the following steps in an effort to recover the printer system:

1) Remove ink cartridge and inspect for smart chip surface - check for scratches or ink residue. See pictures of cartridge chips at following link for reference (see 'Abnormal Cartridge Errors'): http://inkjet411.com/?page_id=1925

2) Perform a Printer Reset (as you have the 6500 Wireless printer model you may need to follow the HP 7000 or 7500A procedure below). It is also suggested you check HP's website for the latest reset procedure for your printer model.

HP OJ 6500 Printer Reset:
a. Ensure printer is powered ON.
b. While the printer is Turned ON, unplug the power cord from the back of the printer. This should turn OFF your Officejet 6500.
c. Connect the power cord back into the printer while pressing the "#" and "6? keys on the keypads of your printer.
d. Wait until the screen turns black before release the keys. Your printer should turn ON by itself. If not, press the power button to turn ON the printer.
e. The printer should now start to do the a Semi-Full Reset on your printer. Wait until it finishes the whole process and settles down.

HP OJ6500A/7500A Printer Reset:
a. At Touchscreen, using two fingers, quickly press the 'OK' & 'Return' buttons in a quick alternating method (refer to video link below which 'generally' illustrates how to perform this):
b. After a few seconds the Support Menu should be displayed.
c. Navigate to Semi-Full (or Full Reset) and reset the printer.
d. Send Test Page to test.
REFERENCE ONLY [ HP PS C4600 - Tap 41 Diagnostic Procedure - REFER TO 3rd video]:
http://inkjet411.com/?page_id=434

HP Officejet 7000 Printer Reset:
http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&taskId=110&prodSeriesId=3882903&prodTypeId=18972&objectID=c01759607
a. Press the Power button to turn the product off.
b. Disconnect the power cord from the back of the product.
c. Wait 30 seconds.
d. Reconnect the power cord to the back of the product.
e. Press the Power button to turn the product on.

3) To rule out printer/cartridge connectivity (assembly interface/connection) issues please ensure you have followed all steps on the Inkjet411 support page - this includes PRINTHEAD removal and thorough cleaning of the electrical surfaces on the PRINTHEAD and on the CARRIAGE ASSEMLBY: http://inkjet411.com/?page_id=1495

Steps:
a) Remove all 4 ink cartridges
b) Remove the internal PRINTHEAD.
c) Thoroughly clean PRINTHEAD's rear electrical contacts and carriage electrical contacts (which the PRINTHEAD connects to inside the printer).
d) Inspect ink foam ports to see if they are 'wet with ink'...this will confirm whether ink is being pulled into the PRINTHEAD or not. If the ink foam ports are completely dry (no significant amount of ink present when blotted with a paper towel, etc.), then the PRINTHEAD is likely considered too dry to support proper ink flow and subsequent printing operations.
e) Refer to PRINTHEAD removal process at HP.com (link down below) or at the following Inkjet411 link to provide general guidance: http://inkjet411.com/?page_id=1495

4) For more severe HP 920 cartridge error messages which prevent printing [i.e. "Incompatible Printhead", "The printhead is missing or damaged and printing cannot occur refer to printer documentation" or "Ink System Failure"] is typical of failed micro-electronics within the PRINTHEAD assembly*. To verify PRINTHEAD electrical function, conduct the 'Tap 41' diagnostic test (NOTE: procedure may vary slightly by printer model - you may need to navigate around for each command if not initially displayed)

a. Load Letter/A4-size paper into paper feed tray.
b. Press the * and # keys simultaneously.
c. Enter 124 (or 123) at keypad. The 'Underware' menu should be displayed.
d. Use the arrow keys to navigate to the System Menu. Select Ok.
e. The 'print-mech button tap' menu should be displayed.
f. Select Ok. Screen should display "code = 0".
g. Use the arrow keys to enter "code = 41" (or just enter 41 on keypad). Select Ok. The Tap 41 diagnostic test pattern prints.
NOTE: The Tap 10 self-test print may also be initiated via 'code = 10' (use to verify ink nozzle performance)
---- Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced.

5) Replace the suspect ink cartridge with a new manufacturer HP 920 (or 920XL) ink cartridge - this will eliminate the refilled ink cartridge as the cause of failure.

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NOTE: The HP 920 / 920XL ink-series printer models have an electronic PRINTHEAD within the base of the carriage assembly (responsible for pulling ink from the 4 ink cartridges and then firing the ink droplets onto the paper) - this electronic assembly will eventually fail depending on print usage type and printer duty cycle (i.e. rated for ~12,000 printed pages over life, but the average customer throughput is closer to 6,000 to 7,500 pages). The PRINTHEAD is replaceable and can be ordered directly from HP.com. For information on how the PRINTHEAD functions, please watch the following video: http://inkjet411.com/?page_id=2054

*Typically the PRINTHEAD should not reach it's end-of-life until after a minimum of 8 or more complete sets of cartridge changes; officejet models typically have a higher print page throughput average, but this is not always the case. While some printheads may last 15,000+ pages others may only last 1000 pages, actual results will vary. The printhead will eventually fail in time due to an internal micro-electronics failure, due to the following leading factors: general customer print usage and printer care, printer duty cycle (i.e. # pages printed per month), printing frequency (i.e. time between each print job), print mode (i.e. draft vs. normal) and content printed (i.e. photos vs plain pages) and color mode (black and white only vs. color/greyscale printing).

Paper types used (i.e. plain paper, photo papers & matte/heavy bond papers) and paper edge curl (i.e. duration in printer and/or exposure to low relative humidity) can also quickly lead to premature printhead failures due to physical 'head strikes' of the paper edges making repeated contact with the printhead nozzle plate surfaces.

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CAUTION: Be advised, the use of HP 920 compatible/clone cartridges (i.e. knockoffs sold thru the internet from overseas) are known to be problematic and may cause printer errors and/or permanent PRINTHEAD damage due to incompatible ink formulations (particularly those inks which contain volatile organic compounds which are dangerous to the environment and equipment). We do NOT suggest refilling these types of ink cartridges.....refilling of HP 920 or HP 920XL original/genuine ink cartridges is only suggested!

HP 920 Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=ca4y46JBaUw
HP 920XL Ink Refilling Services & Additional Cautions:http://www.youtube.com/watch?v=FoDf08Rk0OE
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If you ever need to purchase a new HP 920 ink cartridge(s) and are trying to cut costs, we suggest you try a remanufactured ink cartridge from http://www.inkplicity.com/ as their ink cartridges typically have the lowest cost in the USA, have a high reliability rating, come with a 1-year warranty and provide free shipping for all orders above $20 (purchases available for USA residents only).

For any additional questions please contact us directly: [email protected]

These cartridges can dry up. You can take a tissue and make an impression on the tissue. This will tell you if the cartridge is dryed up or not