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Posted on May 31, 2017

Dyson DC15 Brushbar is Not Rotating

My Dyson DC15 was working fine since 2006. For last few weeks its brushbar is not working. I tried to reset on/off switch. Finally opened the switch cover and bypass the switch but still no movement in the motor. I took the motor out and plug it into electric outlet and it is working fine. There is no current in the wires connecting the motor even after bypassing the on/off switch. Any idea where is the problem? Is there any hidden reset switch or wire connecting the motor is faulty?

5 Related Answers

Anonymous

  • 3 Answers
  • Posted on Oct 01, 2008

SOURCE: Brushbar not spinning

Well dummy me. I called Dyson. There is an on/off switch RIGHT NEXT TO THE MAIN ON OFF for JUST the beater bar. Itis not highlighted in the manual and I never even looked at the front of the machine! Pressing did reactivate beater bar after the auto shut off caused by the sock! HOWEVER I am keeping the more complicated clutch instructions, just in case. Thanks!

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Etronix

  • 41 Answers
  • Posted on Sep 28, 2010

SOURCE: Dyson DC15

http://www.espares.co.uk/datastore/ProductManuals/350256.pdf
Check the above link to see if it helps. It shows you how to break down the DC15 to check for issues.

BElectric

DILLIGAF

  • 1140 Answers
  • Posted on Oct 13, 2010

SOURCE: On the piece that covers the brushbar and motor

In theory, yes. If the brushbar isn't held firmly, then the belt isn't running smoothly which puts more strain on the motor. This can cause the motor to get hot very quickly which will trip the thermal overload protection.

After it switches off, do you have to wait several minutes before it will turn back on?

Anonymous

  • 1 Answer
  • Posted on Jan 03, 2011

SOURCE: Hello! Help!! The brushbar

Sorry this is not a solution. But after reading your problem and other people with the same problem, i just wanted to say i have a Dyson DC24 ball and have only had it 1 year and the exact same thing has happend it is spotless inside and out including the pipes and brush bar, still no matter how many times i press the reset button it still wont spin. I am going to go back to a Hover because im fed up with this piece of **** Dyson! sorry but wasnt there a time when things where built to last! I am now using an ancient Hover junior which is the spare vacume cleaner we keep in the cupboard. Dyson LOL.

Anonymous

  • 1 Answer
  • Posted on Sep 14, 2011

SOURCE: DC15 Brushbar Problem. Intermittant operation of

DC15 Brushbar Problem. Intermittant operation of brushbar. Cuts out depending on angle of vacuum. Also cuts out on lifting from floor. Normal suction at all points and no blockage. Brushbar not jammed. Seems like a loose connection somewhere but where ? and what

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Hi there,

I'm sorry to hear you're having difficulty with your DC15. This machine is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset the machine as shown in the video below.

You may also want to refer to our online Support guide:

http://www.dyson.co.uk/support/dc15/dc15-the-ball-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on
This should resolve the issue, but if you'd like any further assistance or advice, please give our customer Helpline a call on 0800 298 0298 (UK), or 1-866-693-9766 (US).

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Jack
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Hi there,

Your DC15's brushbar is designed to shut off if something jams it. Once you've removed any obstructions from the cleaner head and cleaned any threads or hair from around the brushbar, you should be able to reset the machine. You may find the video below helpful in doing this - our online Support guide may also be useful:

http://support.dyson.co.uk/support/dc15/dc15-the-ball-all-floors/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on

This should resolve the issue, but if you'd like any further assistance or advice, please call us on 0800 298 0298 (UK), or 1-866-693-9766 (US).

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Hi there,

Your DC15 is equipped with a sensor which shuts off the brushbar if something jams it. Once you've checked the cleaner head for obstructions, and removed any threads or hair from around the brushbar, you should be able to reset your machine. For guidance on doing this, please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD

This should resolve the issue, but if you'd like any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

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http://support.dyson.co.uk/support/dc15/dc15-the-ball-animal/my-machine-is-not-working/i-can-see-something-wrong-visual/does-the-brushbar-turn-with-the-power-on

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Hi there,

I'm sorry to hear you're having difficulties with your DC15. Your machine is equipped with a safety device which shuts off the brushbar if something - for example, a rug fringe or a shoelace - jams it. If the brushbar won't rotate, you may simply need to reset the cleaner.

To do this, please follow the steps shown in the video below - ensure you have the machine reclined into the vacuuming position before testing it, as the brushbar will never rotate when the machine is standing upright.

This should resolve the issue, but for any further assistance or advice, please get in touch with us directly by calling free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

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Hi there,

The DC15 uses a gear drive rather than a belt, and is equipped with a sensor which shuts off the brushbar if something jams it. If the brushbar is not rotating, the machine may simply need resetting. This is simple to do - please follow the steps shown in our online support guide:

http://www.dyson.com/support/help.asp?article=866&product=DC15-SY-STD

This should resolve the issue, but if you'd like any further assistance or advice, please give us a call free on 0800 298 0298 (UK), or 1-866-693-9766 (US).

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Hi there,

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If you need any further assistance or advice, please call us free on 0800 298 0298 (UK), or 1-866-693-9766 (US), so we can help.

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Hi there,

I'm sorry to hear you're having difficulties with your DC25. Your cleaner is equipped with a safety device which shuts off the brushbar if it gets tangled with a rug fringe, shoelace etc. After making sure the brushbar is free of threads, hair or other obstructions, you'll be able to reset the cleaner and get the brushbar running again. The easiest way to do this is to follow the steps shown in our guide:

http://www.dyson.com/support/help.asp?article=1156&product=DC25-ALLFLOORS


Please note, the brushbar will never rotate when the cleaner is standing in the upright position, or if you've turned it off using the silver brush control switch located next to the red on/off switch.

By following these steps, you should be able to resolve your issue without further assistance. However, if you've tried this and are still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and will be able to recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US).

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DC15 Brushbar Problem. Intermittant operation of brushbar. Cuts out depending on angle of vacuum. Also cuts out on lifting from floor. Normal suction at all points and no blockage. Brushbar not...

DC15 Brushbar Problem. Intermittant operation of brushbar. Cuts out depending on angle of vacuum. Also cuts out on lifting from floor. Normal suction at all points and no blockage. Brushbar not jammed. Seems like a loose connection somewhere but where ? and what
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