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Posted on Mar 20, 2017

Why won't my Husqvarna 4D Dongle work?

Ok so I have a new laptop and I've downloaded the Windows7 drivers it suggests to get your dongle to work. I've tried this over and over again, I've tried uninstalling everything and completely starting over, I'ver tried anything and everything that's suggested on the viking site to get your dongle to work with windows7 (my other computer was windows7 too and I was able to get the dongle working on that without any complications!!!) but it still says error: Dongle not found. Also when I go into "my computer" I don't see the icon that I even have something in the port where I have my dongle. Can anyone please help me with this problem?! Any suggestions?! Has this happened to anyone else and if so what did you do?

5 Related Answers

Anonymous

  • 4 Answers
  • Posted on Dec 08, 2009

SOURCE: I bought a husqvarna viking 3d sketch 3years ago

Are you running Vista? as I had the same problem, you can download the vista update from the Husqvarna site, and then the dingle should work, the error message I was getting was 'dongle corrupt', and sometime 'cannot find dongle'. It seems that Husqvarna no longer make the 3D dongle as mine broke and I was unable to buy a replacement, had to super glue it back together!!. Another possible issue is the drivers, again you can download the latest drivers from the Husqvarna site.
Hope this helps

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Anonymous

  • 17 Answers
  • Posted on Jan 28, 2011

SOURCE: Have a new computer with windows 7. my old

You will have to maintain an XP computer or buy new software there is no fix for your problem.It's the electronic age the old software was written for the XP operating system.When MS changed the operating system Husqvarna Viking had to design new software it's that simple.Don't blame the manufacturer Microsoft made the changes that created the problem. www.sewvac.com

Azrael SRL

  • 11800 Answers
  • Posted on Feb 19, 2011

SOURCE: I have an older Viking program, Customizing

I'm sorry to tell you but your program will simply not run in your new Windows7 pc - it simply doesn't have the correct floppy connection driver for it.
Your only option is to either install XPMode or to dual boot. In XP you will have to install the driver for the LPT addon card and then your software.

John D

  • 6 Answers
  • Posted on Jun 16, 2012

SOURCE: Have a new computer with windows 7. my old

The problem is that the software is so old it was written for 16-bit Windows 3.1 back in the early 1990s. Windows 95 and Windows XP maintained compatibility with that old software, but Windows 7 no longer does. A competent computer nerd could create a Virtual PC running Windows XP inside your Windows 7 box, and this would give you an environment in which to run your old software without keeping two computers around.

sylviaivie

  • 1564 Answers
  • Posted on Sep 05, 2012

SOURCE: lost my dongle

Only suggestion I have is to contact Husqvarna... they would know.

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Husqvarna dongle driver error e009

Try contacting Husqvarna support. They should be able to tell you what the code specifically indicates.
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Windows 8 Laptop Computer won't recognize 5D dongle or 4D dongle.

I used this link for the same problem. Download and install. Resolved my problem immediately.
http://sentinelcustomer.safenet-inc.com/DownloadNotice.aspx?dlD=8589947873
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I bought a new computer with Windows 8 & now my dongle is not recognized, why?

I tried the Husqvarna Viking dongle drivers for 4D VIP Customizing software on a new Windows 8.1 system, but nothing worked. (It worked fine on my old Vista system). After a few weeks of frustration, I found this site : http://www.safenet-inc.com/support_and_downloads/Download_Drivers/Sentinel_Drivers/.
I downloaded the Sentinel Driver v7.5.8 (they work for Windows 2000/XP/Server 2003/2008/2012/Vista & Windows 7&8 (32 bit and 64 bit)), installed it, restarted my computer, and everything worked like a charm.
Somebody should tell Husqvarna about those drivers...
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Lost my dongle

Only suggestion I have is to contact Husqvarna... they would know.
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My laptop which has windows 7 on it does not recognize mmy dongle

there is an update for windows 7 and dongles at the husqvarna viking website.

From Husqvarna Viking website -

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

link to latest Dongle Drivers - http://vsmsoftware.net/downloads/HASP/HASPUsersetup.exe

Husqvarna Viking - http://www.husqvarnaviking.com

If you are still unable to get it to work, visit your local authorized Husqvarna Viking dealer. Most stores have staff who are eager to help but you might want to call for an appointment

Good luck..

2helpful
1answer

Loaded autodigitizing onto our new computer with Windows 7. Everything loaded just fine but when I try to open program it does not recognize the dongle.

There is an update for dongles and windows 7.

Info on Husqvarna Viking website - http://www.husqvarnaviking.com


When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.
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I have the Husq Pro software for my #1+ machine and I bought a new computer with 64 bit. I can't get it installed. What do I do?

Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Good luck.
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I need a driver for a husquvarna 3D reader/writer card, where can I find one

Info on Husqvarna Viking website - http://www.husqvarnaviking.com

When installing the 4D Embroidery System onto Windows 7 computers, the dongle drivers may not initially work correctly, as the 4D Embroidery System installs a set of dongle drivers which were created before Windows 7.
Download and install the latest dongle drivers prior to installing the 4D Embroidery System. Failure to do this, may result in the "Dongle driver not found (E0009)" when you try to open the 4D modules.
Please follow the steps below to install the latest dongle drivers BEFORE installing the 4D Embroidery System
  1. Download and install the latest Dongle Drivers.
  2. Insert your 4D Dongle.
  3. Install your 4D Embroidery System software (and all updates).
  4. Open your 4D Embroidery System software to confirm that your dongle is working correctly.
If you installed the 4D Embroidery System software before installing the latest dongle drivers and if you experience problems such as the error message "Unable to start hasplms service..."; download and install the latest Dongle Drivers.

Link to dongle drivers - http://www.vsmsoftware.net/downloads/HASP/haspusersetup.exe

Dongle issues - http://www.husqvarnaviking.com/global/8588_4197.htm

Good luck.
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I bought a husqvarna viking 3d sketch 3years ago but never used it. the dongle with the system does not work, viking have refused to replace dongle, despite the system being brand new with origional...

I'm afraid there's nothing you can do about the replacement dongle. Have you taken your software and dongle into your dealer and had them try installing it on their computer? Or if you have a laptop, take yours in and see if they can help you. It may just be a matter of downloading new dongle drivers. Do a Google search for 3D Dongle drivers - I think Aladdin has the drivers you need. Also you will need to be running XP or Vista 32-bit on your computer for 3D software to work.
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Dongle issue

The Designer SE software does not use a dongle. If you are attempting a "Smart Update" on the Designer SE and it asks if you use a dongle, just say no and the update on the machine will run.
If you have 3D or 4D software, it uses the dongle and it will be USB. Download the latest driver for your software from the Husqvarna Viking website. The link is through the homepage at Husqvarnaviking.com/us . Click links on the left side of the screen for 4D Software, Help & Updates, and Other Useful Software at the bottom of the page. This will have the latest 3D driver. 4D will require the latest update to the software and a firmware upgrade to the dongle. Run Smart Update on the software and then get the firmware update that is directly below the 3D HASP driver on the Other Useful Software page.
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