Mine did this and it seemed impossible to fix. My problem was a tiny bit of thread stuck in the bobbin cover (but it could be anywhere in the thread route). I ran dental floss through the path the thread follows and also in the bobbin cover and poof out came a small piece of thread that all my looking missed. Hope this helps.
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The tension is tight no matter what I do. While embroidery, the
bobbin thread shows up covering up all top thread. Then the bobbin case comes out of the machine. I have tried cleaning it well, changing needles, changing thread and many other ideas and nothing works. It seems like the timing maybe way off. I have used it very little for sewing. I bought cross -stitch software, hyper font software, and photo software and have not been able to use them because right now my machine is useless.
Janice
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