Texas Instruments TI-89 Calculator Logo
Posted on Sep 12, 2012

TI-89 Titanium screen frozen at apps menu

Hello! After a few days of don't use it I found my TI-89 Titanium calculator with frozen screen in the apps menu, I have tried the next resets: On reset (removing one the batterty), 2nd left right On reset, (-) and ) reset, I have tried connect it with PC and try to install the OS but the PC doesn't detect the calculator. Also I have opened it and cleaned with compressed air everything and tried all over again but the apps menu screen still is there. Would you care to help me? Thank you in advance.

  • 11 more comments 
  • armandgeist
    armandgeist Oct 17, 2012

    I did it as you said Mike, and the calculator is wating to receive the OS but the PC and the TI-Connect don't detect the calculator. It is the right cable.

  • Michael Schaffter
    Michael Schaffter Oct 17, 2012

    I used the silver link cable. If you have another TI calculator make sure your using the correct USB port to verify connectivity. Then when it asks for the operating system go to the TI device explorer and select Tools and then Ti OS downloader and select the OS for the calculator that you have, TI 89 Titanium and then select the cable you have and then click start download. The calculator may not be able to recognize that your attached because the memory is locked up. But I did the download from there and I was able to restore my calc from the ER Throw error after the factory reset didn't work. You sound to have a simular problem. Update me what happens.

  • Michael Schaffter
    Michael Schaffter Oct 17, 2012

    When the calc says waiting for OS its expecting the OS file to come through the cable and may not have other functionality regarding connectivity.

  • Michael Schaffter
    Michael Schaffter Oct 17, 2012

    Make sure your using the correct USB port on your computer. I have another TI 89 Titanium and I hooked that up prior to trying to restore my calc to verify which usb port I was using on the computer as it says USB1 USB2? By holding down the key your trying to initiat an interrrupt when the calc is first turned on so it doesn't get to the memory lock up. Try turning on with the apps button pressed in with the cable attached to the computer and without being attached to the computer.

  • Michael Schaffter
    Michael Schaffter Oct 17, 2012

    Does it say that its not detected on the computer? Could you just force to send the operating system? Or do you get an error when you send the operating system?

  • armandgeist
    armandgeist Sep 02, 2013

    I can get the Waiting to receive... Boot 2.02 build 2.

  • armandgeist
    armandgeist Sep 02, 2013

    But my computer doesn't recognize my calculator, TI Connect can't do it either. I have the Original cable and I have tried with other calculator from a friend (same model) and my PC detects his calculator.

  • Michael Schaffter
    Michael Schaffter Sep 02, 2013

    OK, when first turning on the calc, you only have a limited period of time before the memory locks up. First try telling the computer to detect the calc and then turn the calc on, and see if it detects it, if that doesn't work, then tell the computer to detect the calc and then do the reset while the calc is plugged in. You may only have a few seconds before the memory on the calc locks up.Well it may not be able to detect the calculator because it would need an operating system to be loaded from the flashed bios in the calc. Just try resending the firmware agian to the calc.

  • Michael Schaffter
    Michael Schaffter Sep 02, 2013

    And specifically specify for the computer to look at USB port what ever so the computer is not searching wrong ports. Make sure the small button cell battery is removed at this time because if its not your not reallly doing a reset. After the calc works then put the small button cell battery back in, and make sure the button cell is good or new.

  • Michael Schaffter
    Michael Schaffter Sep 02, 2013

    Or try plugging in your friends calc and then have the computer recognize the calc and then select the operating system for the calc to update and then quickly unplug your friends calc and plug in yours just before sending the operating system.

  • Michael Schaffter
    Michael Schaffter Sep 02, 2013

    Just

  • Michael Schaffter
    Michael Schaffter Sep 02, 2013

    Are you using the silver link cable? Maybe by using the silver link cable the computer thinks it is connected to the calc, and using a nonsilver like cable the connection to the calc is not easily recognizable. Did you try connecting two calculators together with a cable?

  • Michael Schaffter
    Michael Schaffter Aug 09, 2014

    So what ever happened to your calculator? Did you get it to work?

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Michael Schaffter

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  • Posted on Oct 15, 2012
Michael Schaffter
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Remove the small memory battery, and then remove one of the four AAA batteries, then while holding down the APPS button reinstall the AAA battery and then it should say waiting to recieve operating system then hook it up to your computer with the silver connect cable and then on the computer send the operating system to the TI89 Titanium, and wait for it to install completely and it should work.

  • 1 more comment 
  • Michael Schaffter
    Michael Schaffter Oct 15, 2012

    This will work if the factory reset doesnt work.

  • Gate009 Jul 17, 2022

    Though your method was really helpful, it didn't work unfortunately. The good thing is that my calculator is recognized by the computer using the Graphlink cable. It is not recognized with the mini usb B. I was able to flash the OS that way using the Graphlink/silverlink cable, but it was still frozen upon completion.

    I installed several OS with no luck. I backed up my other 89 titanium and used that back up file to do a restore on the frozen one. Everything was successful, but it's still frozen. I replaced the battery, took out the backup 1.5 v battery, no luck.

    I tried to take it apart, but the screws are proprietary, and most of them were out of my reach, due to their depth.

    I prayed to God, but no luck lol.

    I believe it's a hardware issue at this point, because nothing else would make sense to me.

    P.S. The calculator is almost new, I've almost never used it. I believe what initiated the problem is when I tried to connect it to my Voyage 200 using a 2.5mm to 2.5mm cable. I tried the same with the other 89, but nothing happened to it.

  • Gate009 Jul 17, 2022

    The calculator seems to be working again. I just let it sit, and came back several hours later. It was off; I immediately turned it back on and it seems to be working. Not sure whether the problem is going to be recurrent though.

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  • Posted on May 16, 2019
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I have the same problem (TI-89 titanium)
1) 2nd+left+right+>on lets me restart the calculator to app menu but is frozen.
2) remove battery>hold "APPS">reinstall battery> "waiting to receive"
3) no connection to PC. I've tried latest version TI connect, restarting computer, reinstalling TI Connect software + restarting PC, new cables, and even different usb ports. I even tried different computers, Windows 7, Windows 10, and MAC with TI connect 4.0. But the problem is TI-89 calculator is not showing up on the device manage USB ports....

Lastly) it would be a waste to discard the calculator when it seems mechanically functional and responsing to the 2nd+left+right+on and battery+APPS procedures, but locked in software...

still looking for a fix.

  • Anonymous May 31, 2021

    Did you ever manage to fix your calculator? I am having the same problem

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2 Related Answers

k24674

  • 8093 Answers
  • Posted on Sep 13, 2009

SOURCE: i am trying to download the new OS for the ti 89 titanium.

Hello,

Use the link below to download TIConnect software
http://education.ti.com/educationportal/sites/US/productDetail/us_ti_connect.html
Install it on your computer and run it to oppen the main Window. Then connect you calculator to a USB port and, in the TIConnect main window Click the TIConnect TIDeviceInfo. It will try retrieve the info.
If it does your calculator is fine.

If it tells you Device Not found , Click communication settings in same pop up window where it said Not found, and Select Device, Select Cable, Select Port and try OK..

ou drag and drop the OS on the TIconnect main window. Calculator must of couse be connected to computer.
Hope it helps

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Anonymous

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  • Posted on Nov 01, 2009

SOURCE: I received this solution, but at the end the

You have a older Ti89 /Ti83 APP or software on your calculator that you have to have a key, a proper serial number and a certificate in order to run on your calculator. Like my calculator has certificate #19 which allows me to operate a certain APP that is not issued any more. You need to get rid of that APP or software and update it with the new version. Obviously, you did not just download this recently from Ti89 \ Ti83 or Calculus Made Easy. This should give you a clue to what you did wrong. I don't think Nils at Calculus Made Easy or Ti89 \ Ti83 will give you a certificate but, they will help you with your software needs. K24674 instruction to you on how to reinstall the OS v2.09 for Ti89 is correct. Just don't try reinstalling the APP's or software that you had on the ti89 \ Ti83. Go to the Ti89 \ Ti83 APP's and programming sites and download and install the new updated versions of those APP's and software for your calculator.

Testimonial: "Sorry to hurt your feelings. Didn't mean to. I gave him kudos for a great job. BTW, I just bought the calc and dislike being called a thief.thank you2"

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For the TI-89 Family, TI-92 Family, and Voyage 200:
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Hi kelsers,

You need to re-install your calculator's OS. After this process your Ti 89 Titanium will operate properly. If you do the process below make sure you use new batteries.

Warning!!! If you do this procedure make sure that your computer and, calculator are connect. Use Ti Connect software and, make sure you can install the OS on the calculator without any interruption. At any time even at the very beginning of this process, if your computer or, calculator gets interrupted or you have a power failure during the installation of the OS, your calculator will be destroyed. So not attempt this procedure during a thunder storm.


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Link your computer and calculator with the USB cable or, Direct Black Link cable that came with the calculator.

Remove one of the AAA batteries. Press and hold the [APPS] key, and while holding the [APPS] key, replace the battery and turn the unit on. On the older TI-89 you should see "Press I to install code...", and you should press the [9] key to continue. But, on your Ti 89 titanium it should say, "Waiting to receive..." or, "Waiting to received OS...". Now you need to follow the instructions in the paragraph below to restore the calculator's operating system.

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Hello,
The answer I gave you was taken verbatim from the TI FAQ and knowledge base. I copied and pasted the part relevant to you calculator.
In any case, I sent an e-mail message to [email protected], giving the link to your original question and my answer to it. I took the liberty to copy/paste your present message. I also asked about that invalid certificate.
All we can do know is wait for their reply.

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Thanks for using ' Fixya ' and have a nice day!!
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Please don't get your hopes up, but perhaps something in the following few suggestions will work:

For the TI-89 Family, TI-92 Family, and Voyage™ 200:
  1. Adjust the contrast by pressing and releasing the Diamond Key key followed by pressing and releasing the [+] key; repeat as necessary. To adjust or lighten the display, use the [-] key.
  2. Users of the TI-89 Titanium or Voyage 200 should see the following case before performing the following reset procedure to prevent the loss of valuable Apps.
    On the TI-92 family or Voyage 200, hold the [2nd] key and the [hand] key, then press and release the [on] key. On the TI-89 family, press and hold the [2nd] key, left arrow, and right arrow; then press and release the [on] key. This should reinitialize the operating system, in which you should see a progress bar filling on the screen.
  3. Remove one of the AAA or AA batteries. Press and hold the [APPS] key, and while holding the [APPS] key, replace the battery and turn the unit on. TI-89, 92 Plus, or Voyage 200 users should see "Press I to install code...", and should press the [9] key. The calculator should then say, "Waiting to receive...". TI-89 Titanium users should see "Waiting to receive..." or "Waiting to received OS...". You will need to restore the calculator's operating system.
To reinstall the Calculator's operating system, take a look at the following TI site.

http://epsstore.ti.com/OA_HTML/csksxvm.jsp?nSetNumber=12089

I would hunt around on the TI knowledge base to see if there are some more useful suggestions if nothing above works. If I find any more info that could be useful I will post it.
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