Make sure you have installed the latest version of adobe flash player on your computer.
Uninstall the previous version of adobe flash player, refer the below link to uninstall:
How to uninstall the Adobe Flash Player plug-in and ActiveX
control:http://kb2.adobe.com/cps/141/tn_14157.html
You may install the latest version of adobe flash player from the below link:http://get.adobe.com/flashplayer/
Delete all the files undertemp folder, steps to follow:
i. Click onstart
ii. Type in'%temp%' in the search box
iii. Delete all the files and folders in this location.
hope this helps
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