Turn copyer on and it now comes on with a J3 error
A J3 means the toner cartridge is not compatible. That is the what the J3 message means.
Make sure the correct cartridge has been installed. For example, a Pro16 Toner Cartridge looks very similar and will fit in the machine, but it will display a J3 fault. Install a known correct Toner Cartridge if you suspect the cartridge in the machine is the problem. If the wrong Toner Cartridge has been used, the correct cartridge needs to be ordered and installed in the machine
It is possible the chip on the back of the cartridge is bad. Have you tried reseating the cartridge? Maybe it is just loose.
There are a couple of different types of cartridge on those machines.
One is made for a machine that pays per copy and one that you bill for the cartridge.
If you have the old cartridge, there is a microchip on back held on with one phillips screw. You can swap the chip and see if the message changes. the info I sent is directly out of the 215 mannual.
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Brand new tone Cartridge box says it the right one.
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