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Probably a motor or gear failure!
You could probably do the work yourself. the sat nav screen is accessed by popping up the speaker grille, then 4 no. torx screws fix it down to the dash. when removed there are two black plastics bits of the case and the one on the right houses the motor, driven on cog wheels, its that easy. and then you could investigate and maybe repair yourself. good luck
The usual problem is the voice volume is turned down. This can happen when you are adjusting the volume down just as turn by turn instructions are starting; thus you don't notice it happened, or someone else did it or software glitch caused it or Murphy's law. The way to fix it is turn vol up to max and set navigation and start driving. As you get to navigation points where you would expect the turn by turn instructions hit the up volume button. Keep trying it will only go up whilst instructions are being broadcast. Try using repeat last directions function to get a better shot at it. This happened to me and this was the fix, odd but true. Also see if there is a turn by turn vol level in settings. Hope it works for you.
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