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Posted on Dec 16, 2008
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Disc unreadable My 360 console keeps telling me my NHL 09 game is unreadable and should be cleaned with a soft cloth, even though it is clean without a scratch on it my console still continues to ask me this. I have borrowed the same game from a mate and the console is telling me to clean the disc at the exact same point of the game as my one. All my other games are working fine without being asked to clean them and all my dvds are running ok without being asked to do this, I also have NO flashing lights of any kind on my console or control pad. I have e mail x box themselves and all they gave me were to hopeless links that didn't help one bit. Am I having problems with my console or is it just a part on both discs that is indeed unreadable?

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Anonymous

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  • Posted on Dec 16, 2008
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Does all your games work?

i took my abox apart and cleaned the lens with a cotton bud with cd disc cleaner fluid

(just brush over it - no pressure)!

this did work for me.

p.s look on you tube to see how to take your xbox apart, it can be abit tricky without getting MAD.

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  • Posted on Dec 16, 2008
Edward Easley
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Hello there, if you have ever put anything inside your console besides an official game, this will cause some makes of optical drives that ship with the 360 act a little funny. I can only suggest putting in an xbox1 game (preferably one that works), letting it come to whatever resolution it will come to(the console) then trying the hockey game again, repeat this process with different types of disc to see if you can get the optical drive to get back into the mode for that particular game. A lot more is going on than that but that's the short of it.

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How do I fix my xbox game the xbox keeps saying unreadable disc clean with a soft cloth and restart the console.

If you get the error with just one game, but not others, unfortunately it is likely damage to the disc. If it is under warranty, or if you bought it at a return-friendly place, maybe you can get a replacement. If the system is giving you this error with several games, it is likely the disc reader in your Xbox. The Xbox 360 has a well-known issue with DVD drive failure over time. If your system is still under warranty, or sometimes even if not (because this was such a big problem for Xbox), Microsoft may repair it. Try calling them and patiently discussing it. If it is not under warranty, and you are good with repair work, try this: http://hardandsoftgaming.wordpress.com/2011/03/12/replacing-a-faulty-xbox-360-dvd-drive-firmware-flash-or-circuit-board-transplant/
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yes you can theres two ways,

you can buy a disc cleaner thats just a normal disc with brushes on it, and it wil spin inside and clean the lense.

or you can take it apart and manually clean the lense

problem solved :)
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