Dell A940 and A960 printers will not print in black ink, just purchased ink cartridges from Office Max, have deleted all info from computer of previous A940 and A960 printers, reinstalled program via disc. Will not print fron notebook, email, from scan, test page shows no black on it. It's like it doesn't even know about black ink. Dell troubleshooting was pretty much useless.

I had the exact same problem with a replacement black cartridge directly from DELL. I called support, and they just had me clean the cartridge manually by swiping the print strip, then running the standard cleaning commands in the computer. I had to do that a couple times, but eventually the black ink started working again. VERY ODD. I hated dealing with it, but these steps worked to fix it eventually. Hope that helps.

Dear sir.

i think it's a cartege problem first u need to chek ye cartage nomber is same as above or compatible with is printer is not.. otherwise you need to chek yr printer attached with other pc ifu found same you need to chege yr cartage if other ps print in black ink then yr lapto driver is currapt or colour setup need to reset whitch located in printer propaties.

if u need more help please speak feel free thanks...