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Posted on Dec 15, 2008

Receiving fax but not printing ricoh ac104

The screen shows that the Ricoh AC104 recieving faxes but it is not printing.

  • awalji Jan 23, 2009

    Thanks for the info. The problem has been resolved. The telephone guys had crossed the lines in that sending out was fine but the receiving fax was different line.

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  • Posted on Jan 23, 2009
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Joined: Feb 26, 2008
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  1. check paper
  2. check modem, rj 45 may be in wrong slot, must be in "line" not "tel"
There are no error codes????

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How do I change the setting in order to use fax on voip line?

Hi

The data transmitted during a voice call and a fax transmission are converted to digital pulses in the same way, so sending is not the problem. The problem is at the receiving end. A receiving fax device has to be set to pick up the call before the voice call device, as it is the prompt of the fax transmission signal that makes the receiving fax switch from send or idle to receive mode.

So, if you are faxing over the internet the intended recipient's setup is a complicating factor.

Since faxing to landline fax machines via VOIP would incur a charge, you might consider a cheaper software solution such as eFax (www.efax.com), which enables the receiver to receive the fax as a PDF document attached to an e-mail.

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