Paused. now stuck. cannot open, turn off, etc.

Good Morning Jill,

So I see that you were drying bath mats and the dryer got stuck in a "Pause" mode and even if you cancel and restart it shows "Pause" on the display. I would suggest resetting the dryer. What you will need to do is either unplug it or you can shut the power off at the circuit breaker. When you do this you will need to leave it off for at least 2-3 minutes. Cut the power back on, start any cycle. If you are still having trouble not being able to start the dryer and "Pause" showing, I suggest you either contact the manufacturer or your local authorized technician. I hope this is helpful.

-Best Regards-
WP

Turn the machine to the off position. Unplug it and then plug it back in. Now try to restart the cycle. If this does not help find a local washer and dryer repair shop

I had a tumble dryer that stopped working and after much investigation it turned out to be an internal thermostatic switch and lots of fluff around the internal filters. ( Mine had 2 of them 1 would cut the heat and kick back in when the temperature dropped and the other one would completely cut all power rendering the drier non usable until cicuit breaker thermostat was replaced. The reason they cut out is to prevent overheating and possible fire. When the thermostat gets to certain temperature it breaks the circuit. Apparently you shouldn't stop the drier until it has completely cooled down as there will be too much heat which could cause a fire, which is why most drier cycles have 10 minutes of cool/ non heated air at the end. So in conclusion I would take all the filters out and give them a good clean and try to avoid opening the door while there is still a lot of heat in the drier. I'm not sure if this will help but its a starting point.

My EWD1477 was doing this a year ago and I fixed it. Then it started doing it again a month ago and I seem to have cleared it again.

Firstly, remove the drain hose from where it is inserted into a laundry sink hole to make sure it is not blocked or sealed in with sludge.

Secondly, make sure the machine is empty of water and clothes and then turn the machine to off with the Program Selector Dial. Then turn off the power at the socket and remove the power plug and leave for five minutes.

Step 1: put the plug back in and turn the power back on.

Step 2: turn the selector switch to the right (Whites/Intensive). The green light of the Start/Pause button should be flashing and the green lights on for Prewash/wash, Rinses and Spinning. Don't press any other buttons or change any other settings.

Step 3: press the Start/Pause button and wait for the machine to empty any excess water. Press it again immediately after you hear water flowing into the machine OR two audible clicks. The machine is now in pause mode with the green light of the Start/Pause button flashing. Only the green light on the Prewash/Wash button should be on. Leave it in pause mode for 30 minutes and then press the Start/Pause button to recommence the cycle.

Step 4: If the Start/Pause button begins flashing, water stops flowing into the machine and the three green lights mentioned above are back on, turn the Program Selector Dial back to off, wait 10 seconds, and repeat the process above.

Step 5: If when you then turn the Program Selector Dial to Whites/Intensive and hear the two audible clicks, immediately press the Start/Pause button to set the machine in pause mode. Wait 30 minutes. Then press the Start/Pause button to recommence the cycle.

Hopefully the cycle will run without a problem.

You might need to unplug it. Then plug it back in and try to unlock it by hitting the pause button.

Push and hold the START button for three seconds if you want it to finish off that last minute.

...or...

Push and hold the PAUSE button for three seconds to stop the cycle.

Peace.

Marco

I called General Electric and this is the solution:


unplug the machine for 2 to 3 minutes.

Plug it back in the wall

Do not put the power back on.

Open the door

Press the start/pause button 5-6 times

The display will say demo exiting...

This works. Also don't forget to remove the shipping bolts before starting your washing machine!!

Good washing!!

I also have the same problem. I have got it to work by unplugging for a day and night. When I plug it in the next day it works like new for a couple days and then back to the same old "door locked" problem when the door isn't locked........BIG HEADACHE!!!!

un plug the washer for 5 minutes and re try

I fixed this myself and it only took about 5 minutes. The problem is the door latch needs to be reset, which requires unplugging it's three electrical connections. This has to be done inside the washer outer seal, but it is easy to get to. First remove the outer ring that holds the seal on. Next remove only the side of the seal closest to the door latch (again only the outer seal needs to be undone). With this done remove the two screws holding the door latch in place (inside). Remove the latch, unplug the three connectors, plug them back in then reassemble everything. When all is back in place hit "cancel" and it should be good to go.