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Posted on Dec 14, 2008
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ITunes registry error/CD-DVD not being recognized

I'm hoping you guys can help. I have a Dell Vostro 1500 laptop and my warranty expired 5 days ago. All of a sudden when I open iTunes, I get the following error message.

''The registry settings used by the iTunes drivers for importing and burning CDs and DVDs are missing. This can happen as a result of installing other CD burning software. Please reinstall iTunes.''

I have not installed any other burning software so that can be ruled out.
I have read a ton of forums on Apple's websites and others and have tried their solutions, but the same problem exists. Some of the things i have tried are:

Deleting the Upper and Lower filters in regedit but the upper and lower filters are missing on my computer. I did a complete uninstall of all Apple products per the instructions on Apple's website, rebooted, and then reinstalled iTunes and that didn't work. I installed a Gear driver, still didn't work.

Now i've noticed that the CD/DVD drive ''disappears'' sometimes. I was trying to burn some data files before and some worked but then all of a sudden it couldn't find the drive. This laptop is only a year old.

Any help would be appreciated. Did anyone resolve this problem?? I have the same issue, but my Nero 9 burns cds just fine.

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  • 3 more comments 
  • heatedfemale Dec 16, 2008

    can u please help me

  • pogiii Dec 28, 2008

    cant find settings used by the itune drivers for importingand burnincds and dvds

  • pru3333 Jan 04, 2009

    Same as previous poster. I have Windows XP Home Edition.

  • xxlhrly May 24, 2009

    still problem, uninstalled, reinstalled itunes- XP Pro, new Dell. still showing the error screen everytime itunes starts

  • Anonymous May 11, 2010

    Pls specify the OS, is it XP or Vista. The reason behind the optical drive not being displayed is owing the corrupt registry which is common with XP operating system. Pls get back

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  • Posted on Jan 07, 2009
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I found the solution at Gearsoftware.com
The Audio FIle System (AFS ) driver is not compatible with Windows Vista.
I changed the driver file name as instructed and TaDa...it fixed my problem with itunes and Windows.
Hope this helps you.

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Anonymous

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  • Posted on Feb 14, 2009

SOURCE: iTunes registry error/CD-DVD not being recognized

I had the same problem with iTunes and installing the GEAR driver fixed it. If the drive itself is disappearing then the problem is probably more than iTunes. Try updating the actual CD driver at the Dell Support Page then install the GEAR driver again.

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