SOURCE: how do i reformat my hp pavillion dv9740us laptop?
Here is the link that you need to select the appropriate information for Recovery. ok? Good Luck!! PLEASE don't forget to Rate My Solution, ok? Thank You
http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00006110&tmp_task=useCategory&lc=en&dlc=en&cc=us&lang=en&product=3647208
SOURCE: Restarting the laptop
Keep your finger on the power button until you hear it power down. Have you installed any nnew software recently?
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