When camera is selected (tapped) 4 faint lines flash on screen and nothing happens after that.
Sean
Contact Motorola Solutions Get Support or Zebra Technologies
Support Downloads. They aren't helping on FixYa yet so it is best to reach out directly.
Mark
Motorola Mobility Support
1. Power off phone.
2. Hold camera button and power on phone at the same time.
3. Release the camera button when prompted to.
4. You will see a message screen telling you to press the up or down volume button
5. Press the down volume key (ignore message 'Volume Up Key Pressed') - This is fixed after updating to 2.1 and the proper message shows
6. When triangle and phone screen appears
7. Press on the screen just above the back key
8. You will now see the "Motorola system recovery" menu
At this point you will have three choices:
1. reboot system now [Menu+Back]
2. apply ssdcard:update.zip [Alt+S]
3. wipedata/factory reset [Alt+W]
You can simply tap an item to select it.
At the bottom of the screen you can select OK to apply your choice from the menu.
There is also an opportunity to select Hide on the bottom left, I don't know what that does (I tried it and nothing happened).
Selecting Wipe data/factory reset and tapping Ok and
the screen changes to a box and a phone (Get it - out of the box) and
you see what is happening on the phone.
pick 2
-- Wiping data...
Formatting DATA:...
Formatting CACHE:...
Data Wipe Complete.
Press Menu+Back to reboot
pressing Menu+Back did nothing for me so I tapped 'reboot system now' on the menu and Ok.
The phone restarted and took me through the setup prompts.
74 views
Usually answered in minutes!
×