Help with my bosch nexxt 500 washing machine! wont drain and/or spin.

E04 means that you are not draining quick enough, if you are using HE detergant then your drain line is probably clogged. There is a round access panel on the lower right corner of your washer. If you stick a small screwdriver through the tiny little hole on this panel and twist the panel off you will see the drain pump catch. You can twist this cap off by hand and remove all the debris inside. WATCH OUT a lot of water will be coming through.

Hi wwwylie,

First check the Drain Pump filter, as the last 2 cycles of a machine is Drain & Spin, and if the Drain pump cannot drain the water, the filter may be clogged and the cycle won't progress to spin.

Please follow my below Tip on how to do this:

ACCESSING, DRAINING & CLEANING THE DRAIN PUMP FILTER...

Kind Regards

JEDEMEYER1

* If this solution helped you, please rate it

There's a small round "door" at the lower front right of the washer. At the 5-o'clock position in the door there is a small hole. Put a small screwdriver blade in the hole and push in just a little then rotate the door clockwise up to the 6-o'clock position. The door will come out and behind it are the drain filter and the emergency door unlocking rod/cable held to the right side of the drain pump by a clip. Gently pull the rod/cable down until a click is heard then open the door.

This video will show you how to find the fault on a Washing Machine that Won't Drain or empty the water away on Bosch
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Getting the door open is the easy part. Finding out why it won't open might take a little doing -- though replacing the door latch is also easy. To get the door open, Take an awl or something pointy and place it in the hole on the small round cover in the lower left front of the machine. Now use this to turn the cover, unscrewing it from the machine. Once the cover is off, you should see a plastic rod hanging down. Pull this rod and it will unlock the door. You can now remove your wet clothes from the machine and investigate the cause of the problem.

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Problems with a washing machine not spinning or not draining are often inter related..

If you are having a problem with your top load washer then check out this tip...

Washing Machine does not Pump or Spin


If you are having problems with your front load washing machine then checkout this tip...

Front Load Washing machine not draining and or not spinning


heatman101

I solved the problem by using a sump pump to drain most of the water, then I removed the cover plate on the lower front right of the machine to get access to the drain plug. Upon removing that, some water flowed out but not too much, I found a sock jammed in there which wasn't allowing the drain or spin cycle to work properly.

Interestingly, the machine's manual says that the cover plate is only to be removed by a Bosch authorized service repair representative. Saved about $150 by simply doing this myself.

on the lower rhs is a clean out door, use ascrew driver to spin the door loose and clean out the pump behind the door.

I don't know if this will solve everyone's problem but I found the problem in my machine. I found a SHOUT color catcher stuck in the impeller of the drain pump in the bottom of the machine. If you remove the round face plate covering the drain plug and then unscrew the drain cover you can access the little pump impeller. I found the 5" x 10" color catch sheet stuck and impeding the rotation of the impeller. Once I removed it, reset the machine, reinstalled the drain cover and outer cover and restarted the machine, it worked fine.

We use alot of these color catchers and have never had this problem before. But as they say, there is a first for everything.

Steps to repair:

1. Unplug the machine
2. Lift an edge of the round face plate covering the drain on the lower right corner of the face of the machine. Then rotate it clockwise about 1/8 of a turn. Remove the face plate.
3. If you are sure your machine is empty you can simply unscrew the drain plug which is a roughly 4" round plug with a handle molded into it. I had standing water in my machine so I vacuumed out the water first then held the vacuum at the opening of the drain plug and slowly unscrewed the plug letting the water get sucked up . This took about 5 minutes just to drain this drain trap.
4. Unscrew the drain plug (if you haven't done it already)
5. You have to fully unscrew the drain plug then pull on the plug a bit to get it to come out.
6. Examine and remove any debris you find in the drain trap. (In my case, this where I found the color catcher stuck up in the impeller of the pump which is toward the middle at the bottom of the drain.)
7. Reinstall and snug the Drain plug. To do this you need to properly orient the plug to get it to go in correctly. You have to wiggle it alittle as well.
8. MAKE SURE THE PLUG IS SNUG OR IT WILL LEAK!
9. Double-check the security of the plug
10. Reinstall the face plate by orienting the tabs on the cover and rotate in place counter-clockwise.

I hope this helps some of you out there.