When I try to scan a document under the Adobe I receive the message "No connection. There is no computer connection. Refer to device documentation to trouble shoot. Press OK."
When I push OK, I receive this message "No Scan Options. Refer to device documentation to troubleshoot. Press OK"
I press OK and it clears all messages, showing only the date and time.
I shut everything down (computer and All-in-One machine) checked all of the cords, turned everything back on and I still receive the same message.
I can not figure out where to locate the device documentation to try and troubleshoot the problem.
Is there any advise that you could offer me to resolve this problem?
I greatly appreciate any guidence that you can offer me.
Use thunmdrive then can scan
I am not able to fax from PC to 6310 but did find an update on HP 6310 driver page the corrected the scan issue.
I am having the same problem as dbell232 , how can I fix this problem.
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i have the same problem except my printer works for scanning photos fine, i have a mac and the photos go to iphoto with not problem, but when i scan to documents it looks like it goes through but can't find it in any probram
I purchased a HP 6310 All in One Printer and it will not scan. I get the message No printer options
I just right now have the same problem as dbell232's scan problem. any solutions yet?
this printer is getting my nerves!!!!!
i have the same problem as above. any solutions pls email me at [email protected]
I have the same problem - get the same messages - please notify me of a solution
printer will not scan
I have the same problem as dbell252
same problem how do you fix it?
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