I have tried powering down the system, and then rebooting; cleaning the cartridge contacts, removing both cartridges & rebooting, etc. none of these have worked. The printer worked fine up until yesterday, and the color cartridge while old (2009) was still fine. None of the springs that hold in the cartridge appears damaged either. What to do to be able to print again?
SOURCE: Remove and check color cartridge
the problem is the little poorly designed metal thing that is holding up the ink cartridge get's stuck between the cartridge and the printed circuit and it brakes the circuit.must have been some **** drawering on a napkin that came up with that one.wasted a nice unit for that two cent piece of metal.
SOURCE: Remove and check color cartridge
try this. worked for me. when installing the cartridge, put one finger under the cartridge and hold upward pressure as you closed the green plastic cover. problem is the pins on the cartridge and the pins on the printer are not aligning properly by relying on the spring to do it. this will help to align the pins and should make it work.
SOURCE: Error message "remove and check black cartridge"
Buy a new HP cartridge, 3rd party cartidges for HP machines have substantially lower reliability
SOURCE: I have an HP 7410
Sounds like the mainboard inside of the printer is bad.
Some things to verify this, make sure the cartridges that your using are original HP Cartridges and NOT 3rd party ones, even though 3rd party can work, its hit and miss and can cause sporadic problems.
If that doesn't fix it then try this troubleshooting step:
Reset process is........unplug power cable from the back of the unit, without turning it off, wait for about 10-15 secs & then while plugging in the power cable press & hold # key & the 3 key.....once u can see the unit powering on let the buttons go. Its important that you do the plugging in of the power cable while your holding these buttons on the printer........you will see a "partial reset" being displayed on the printer.
If that does not do the trick you can try the same with the # key & the 6 key on the printer. This is a semi full reset.
If u still get the error msg its a hardware issue with the printer & cannot be fixed with regular troubleshooting.
At that point unless the printer is under warranty I would replace it because parts aren't available for it.
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Also tried rebooting whole computer as well as printer, using finger as in Suggested Solution (3) below, and also playing with the spring that holds the cartridge in. Nada. 8-(
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