It is possible that the phone has hung up becausethere are errors in the software. So to reset remove the battery and the memorycard from the phone. Using your PC , scan the memory card for any corrupt filesor media files with virus- it is possible when they are downloaded from unsafesites. If so remove or format the card. Copy only valid files to the card anddo a scan before it is replaced. Now replace the card and battery and switch onthe phone. If the phone hangs up or is slow when it is switched ON , then it ispossible that the fault is relative tothe software and will need a reinstallation. Possible hardware issue cannot beruled out.
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