Service call error 10004 - Epson Stylus Pro 9800 InkJet Printer

a few days i bet

The error relates to a carriage movement error detected by the printer. This means the printer has detected too much power is required ti move the print head. Reason : All these Service Requests (Service Requests 00010004 , 00010005, 00010006, 00010007, 0001000A, 0001000F, 0001001D) are related to a Carriage movement error that is not automatically due to a Hardware fault. The reasons can be : - The carriage is lock not completely released. - The carriage lock has been partially pushed in after a paper jam or maintenance (for example). Reminder : The carriage lock must be released after unpacking the printer (see setup instructions) as follow : Points to check : In case such an error appears: - Power off the printer. - Ensure the Carriage lock is released (pulled to the left side) - Pushing down the cutter blade, slide the carriage to the left ? At the same time, please check if there is any foreign materials / dust / paper jam in the carriage path. If so, remove them. - Also, make sure that the carriage encoder (T-Fence) isn?t dirty and is correctly set and centered. Let me know how you get on with this info.

http://akdatabase.org/AKview/albums/userpics/10004/DBX_CX-2_Instruction_Manual.pdf

Hope this is what you're after

Good Luck!

Are you sure the code is 100004 and not 00010004? If the code is the latter then I've found out that it is a CR encoder check error. Check this site out http://printcopy.info/?l=en&mod=erc&brand=Epson&model=Stylus%20Pro%207800
I hope this helps.

hello , I may try doing a printer reconfiguration page or page alignment again.

working properly. Press ✔. Press 􀀙 until INFORMATION is highlighted.
Press ✔. Press 􀀙 until PRINT CONFIGURATION is highlighted. Press ✔ to
print the page. If the configuration page does not print, consult the CD User Guide for more info on task.

hope this solves it. if not,

you may try this :

Incorrect shade

The sealing tape has not been removed from
the print cartridge.

Remove the sealing tape from the print
cartridge for the color that is missing. See
Changing print cartridges.

Inconsistent colors after installing a print cartridge

The sealing tape has not been removed from
the print cartridge.
Remove the sealing tape from the print
cartridge for the color that is missing. See
Changing print cartridges.

Another print cartridge may be low. Check the supplies gauge on the control panel
or print a supplies status page. See Printer
information pages.

Print cartridges may be improperly installed. Verify that each print cartridge is installed properly

please give use more info to the problem if it still persists and we can try and pinpoint further

Try this link,

http://akdatabase.org/AKview/albums/userpics/10004/MC602%20Owners.PDF

Scroll down to the top of page 8.

Sheilah

Imaging drum is empty or missing (Error 40204) Light pattern Description The imaging drum is empty or missing. The imaging drum light is blinking, and then printer stops printing. An error 40204 is written to the event log. The printer cannot detect the imaging drum correctly. Action

1. Reinsert or replace the imaging drum.
2. If the imaging drum light is still blinking but the Attention light is not on, turn the printer off, and then back on.
3. Repeat Steps 1 and 2 with a new imaging drum.
4. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

Imaging drum e-label reader is faulty (Error 10004) Light pattern Description The imaging drum light is blinking, and then printer stops printing. An error 10004 is written to the event log. The imaging drum e-label reader is faulty and the printer cannot detect the imaging drum correctly. Action

1. Reinsert or replace the imaging drum.
2. If the imaging drum light is still blinking but the Attention light is not on, turn the printer off, and then back on.
3. Repeat Steps 1 and 2 with a new imaging drum.
4. If the problem continues, contact HP Customer Care at http://www.hp.com/support/clj2550 or see the flyer that came in the printer box for other contact information.

If error number 40204 was writtent to the error log, the imaging drum is either empty or missing (I would suspect empty). If error number 10004 was written to the error log, the imaging drum e-reader may have failed. So, in either case, reinsert the imaging drum. If the light continues to blink and the Attention light (exclamation point in a triangle) is not on, turn the printer off and then back on. If this does not clear the error, replace the imaging drum with a new one. Again, if the light continues to blink and the Attention light is off, turn the printer off and then back on.

If the error persists after these steps, let us know and we can persue other options.

That is a supply error. Try changing the toner that you last replaced. If it is generic then the micro chip that the unit reads on the toner cartridge may not be good. It is common with recyclers.

Check here -- there are two links depending on printer model they both reference an 10005 error code.

http://www.epson.com/cgi-bin/Store/WideFormat/WideFormatDetail.jsp?BV_UseBVCookie=yes&infoType=Support&oid=-12982&category=Wide+Format+Printers&menuSpec=4583