When connected computer MTP problem

Many devices use Microsoft's Media Transfer Protocol to synchronize with computers. Unlike standard USB mass storage devices, MTP devices don't behave like USB flash drives. Windows Media Player includes built-in support for MTP devices and can synchronize media files to and from them. You can download MP3s to your portable music player, cellphone or other MTP device using Windows Media Player's sync feature. The device appears in Windows Media Player when you connect it to your computer.
Read more: How to Download a MP3 to MTP ' eHow.com http://www.ehow.com/how_12186594_download-mp3-mtp.html#ixzz1wFmzrcvt

Hope this helps. See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher Download and install the latest Windows Media Player if it's not installed. If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix. Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode) If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC. Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61 Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207 If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode. Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit ......

Hope this helps. See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher Download and install the latest Windows Media Player if it's not installed. If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix. Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working. If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane. NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode) If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes. NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC. Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61 Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207 If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode. Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit ........

See the section about the hot fix first----- If you are using Windows XP: you need the following. Windows XP SP2 or higher Windows Media Player 10 or higher
Download and install the latest Windows Media Player if it's not installed.
If you are using Windows Vista: If the player is seen in My Computer when using MTP mode, but not showing in Windows Media Player. Download the hotfix from-->>> http://support.microsoft.com/kb/939211. Run the hotfix.
Refresh the players driver Connect the Sansa player to the PC The screen on your player should turn on, show 'Connected' and indicate the battery charging or full. If the player does not turn on try other USB ports or on another computer if one is readily available. Ensure you are connecting directly to the computer USB port and not to a USB hub. - If there is nothing showing on the screen and the player does show up in as a storage device in an explorer window, then the screen is just not working.
If you receive the error "USB Device Not Recognized" on the computer, the player is most likely failed. Additional troubleshooting is unlikely to correct the problem. Check under Device Manager 1. Right-click My Computer, and select Manage. 2. Click Device Manager on the left pane.
NOTE: Sansa MP3 Players can connect to your computer in MSC or MTP mode. Exceptions are Sansa Connect and Sansa Express which only use MTP mode. MTP mode is the recommended and default method for Sansa Players when used with Windows OS. The Sansa player will show up on Device Manager's right pane as: 1. USB Mass Storage device (if the player is set to MSC) 2. Portable Device (if the player is set to MTP mode)
If there is a yellow exclamation point (!) or question mark (?) beside the device, try to refresh the drivers. Refresh the drivers 1. Right-click the entry with the error mark, select Uninstall. 2. On the top menu, click Action then select Scan for hardware changes.
NOTE: If a device with yellow exclamation point (!) continually appears and disappears, then the player is most likely failed. Additional troubleshooting is unlikely to correct the problem.
Connect using MSC mode Connecting in MSC mode will help determine if there is a problem with MTP mode or with the Auto Detect mode feature of the player. You can use Forced MSC mode or switch the player settings to MSC.
Instructions to connect in Forced MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/61
Instructions to switch player to MSC mode are listed here: http://kb.sandisk.com/app/answers/detail/a_id/207
If the player is detected in MSC mode but not when set to MTP mode, try to update or reinstall the Sansa firmware
NOTE: Sansa Express and Sansa Connect do not have MSC mode. For Sansa Connect you can try reinstalling the firmware using the Connect Recovery Mode.
Additional troubleshooting notes: If you have replaced the Sansa Player and you still have problems getting it to recognize in the computer, then you may need to try some additional troubleshooting. - Try connecting on another computer. - Try using a different USB cable - Try connecting to the back USB ports which may supply better power. - If only MTP mode is not working, try reinstalling Windows Media Player For Windows XP try also download and install the MTP Porting Kit

Hello,

The Sansa Fuze information support is on next site:
http://kb.sandisk.com/app/answers/detail/a_id/3249/

Sansa Fuze can connect in either MTP or MSC mode.
MTP is Media Transfer Protocol when a software program like Windows
Media Player 10 or higher is installed.
MSC is Mass Storage Class when the player is detected as an external flash drive in "My Computer".

The connection mode can be set to one of the following USB modes:
auto detect:
the player will connect in MTP or MSC mode. It depends on the drivers that are installed for the USB ports for the operating system and extra media software, if the data on the player can be detected. In auto detect
mode, MTP mode detection is only possible when having Windows Media Player 10 or higher installed.
mtp:
detection on operating system Windows XP SP2 or higher, in Windows Media Player 10 or higher.
msc:
detection on operating system Windows in the explorer in "My Computer" and on MAC operating system.

Look in the manual on page 35 = page 38 in the pdf file, how to switch the USB mode under System Settings in the player:
http://mp3support.sandisk.com/sansa/UserManual/FUZE/fuze_userguide_en.pdf

Most players have an optional MSC (same as UMS) USB mode in their settings menu. Those that don't will usually automatically fall back to that mode if the computer they connect to doesn't appear to support MTP.
Also, there is a free program called XNJB for the Mac that can connect with players that are set for MTP only. But it's not possible, AFAIK, to connect to XNJB when the player is one that automatically falls back to MSC and doesn't have a strict MTP connect mode, so that it may not be possible to get MTP material on and off such a player using a Mac.

Hi There..

When you say device is listed in windows explorer, butif the XP says device is not connected. Then i'd say the device is detecting as storage media (i.e MSC).
It needs to be connected as MTP. In this case i'd request you to update the MTP driver.
To update the MTP driver you can try two ways.

First Step:

1) When you connect the MP3 player to the computer you could see a SAFETY REMOVE HARDWARE on the system tray.
2) Right click on that safety remove hardware.
3) You will get a popup, in which you need to click on properties
4) That will bring the window in which you can see your MP3 player listed.
5) Right click on it and choose the option update driver.
6) This will update the MTP driver of the player and after that unplug the device
7) Restart the computer and now connect the device.
8) That will automatically update the drivers.


SECOND METHOD:

1) Go to device manager
2) Locate for the option that says USB and right click on it.
3) Try updating the drivers.
4) Now restart the computer.
5) That should work.

Kindly revert if you have any clarifications.

Win Xp -> Go to Start-Control Panel - System - Device Manager - Last on the list is MTP player, click on it and select upgrade driver - i will choose myself - i there will be two options ( MTP player and USB mass storage device ) Pick Usb mass storage and then OK. Then your MP3 player is visible in My Computer

Hi I am having a problem to with the MTP device. Bottom right corner of my screen has the window that says found new hardware...MTP device. I can not close out the window because it keeps coming back. Then I hear this like bubble sound when it's on the screen. Any suggestions? I think its for my new phone that I downloaded on the laptop. I am going to uninstall it and reinstall it and see what happens. Any other suggestions please let me know thanks...

If you are using a front USB port on your computer, try using One in the rear that is connected directly to the motherboard. It worked on mine!